Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Nicholson

Easley

Summary

Dedicated professional with extensive experience in operations management, skilled in customer relationship development, scheduling coordination, and team leadership. Adept at optimizing workflow and enhancing team productivity through effective communication and conflict resolution.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Lead

Aspen Dental
12.2021 - Current
  • Responsible for performing daily front office tasks that are essential for creating lasting impressions and building trust with our patients.
  • Consult with patients regarding treatment options, while verifying insurance payments and collections.
  • Oversee scheduling and confirming patient appointments.
  • Verify insurance payment, collection, balance, nightly deposits, and credit card processing.
  • Work collaboratively with other members of the dental team to provide exceptional patient care.
  • Manage the patient check-in and check-out process, schedule appointments, and confirm appointments.
  • Prepare patient charts, manage paperwork, and may assist with other office duties, as assigned.

Assistant Manager

Kay Jewelers
03.2020 - 12.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with the store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees, and supervised department managers, shift leads, and production personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Manager

Kay Jewelers
10.2014 - 01.2020
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels, and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • We greeted customers and encouraged feedback to implement in-store operational changes.
  • Conducted inventory counts by assessing the current state of inventory integrity against target accuracy levels, and tracking variances.
  • Organized the store and maintained high standards for the cleanliness of the parking lot, restroom, and stockroom.
  • Delivered a level of service to customers in an effort to build upon relationships for future clients.

Third Key Holder

Kay Jewelers
11.2003 - 10.2014
  • Operated the cash register.
  • Maintained the store and maintained its appearance.
  • Signed for incoming shipments in the manager's absence.
  • Connected with customers daily to understand their needs, provide assistance, and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays, and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with the purchasing and receiving department.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Calculated bill totals and tax amounts.

Education

GED -

High School Equivalency Program
Columbia, SC
12-1996

Skills

  • Documentation and recordkeeping
  • Sales expertise
  • Teamwork
  • Customer assistance
  • POS system operation
  • Money Transfer Systems
  • Dispute mediation
  • Interpersonal and written communication
  • Cash register operation
  • Money handling
  • Work ethic
  • Marketing
  • Sales Techniques
  • Staff development
  • Workforce Management
  • Issue and conflict resolution
  • Multitasking
  • Team building

Certification

  • Certified Gemologist
  • Certified Diamontologist

Timeline

Operations Lead

Aspen Dental
12.2021 - Current

Assistant Manager

Kay Jewelers
03.2020 - 12.2021

Manager

Kay Jewelers
10.2014 - 01.2020

Third Key Holder

Kay Jewelers
11.2003 - 10.2014

GED -

High School Equivalency Program

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