Summary
Overview
Work History
Education
Skills
Militaryexperience
Timeline
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Cynthia Toland

Cynthia Toland

Prosperity,WI

Summary

Experienced event coordinator and general manager with a successful track record in the hospitality industry. Demonstrated expertise in managing large-scale operations, leading teams, and coordinating events over a span of 20 years. Proven skills in client relations, financial oversight, and strategic planning, resulting in enhanced customer satisfaction and increased revenue growth.

Overview

2025
2025
years of professional experience

Work History

Owner & Event Coordinator

The Memory
  • Operated and managed all aspects of an event coordination and decoration business.

Event Coordinator

Dogwood Pond Event Center
01.2023 - Current
  • Managed all aspects of event planning, including booking, contract management, and fee collection
  • Worked closely with clients to understand their needs and expectations
  • Designed and decorated event spaces to create memorable and aesthetically pleasing experiences
  • Coordinated with vendors, including caterers and entertainers, to ensure seamless event execution
  • Directed weddings and provided venue tours for potential clients
  • Maintained client communication via email and phone and managed incoming leads through multiple channels
  • Oversaw event setup and breakdown logistics.

General Manager

Holiday Inn & Suites
01.2014 - 01.2023
  • Led the operations of an 84-room hotel, driving profitability and enhancing guest satisfaction
  • Increased revenue from $1.1M to $2.2M through effective management and strategic planning
  • Managed financial performance, operational efficiency, and team leadership
  • Built strong client relationships, resulting in a 30% increase in corporate bookings
  • Oversaw staff recruitment, training, and scheduling for all departments
  • Conducted performance evaluations, managed payroll, and negotiated salary increases
  • Inspected hotel facilities and maintained high standards of cleanliness and service
  • Represented the hotel at industry events and trade shows to promote business
  • Managed vendor relationships and supply orders, ensuring timely and efficient operations.

Director of Sales

Holiday Inn Express
01.2010 - 01.2014
  • Developed and executed sales strategies to maximize occupancy and revenue
  • Monitored competitor sales tactics and adjusted strategies accordingly
  • Conducted sales calls and managed online sales channels
  • Negotiated contracts with clients and secured corporate bookings
  • Received the prestigious Torchbearer Award for outstanding performance in first year
  • Led sales team training and development.

Job Placement Specialist

Roper Personnel Temp Service
01.1999 - 01.2009
  • Recruited and interviewed candidates, conducting background checks and administering skill tests
  • Coordinated job placements, ensuring alignment between client needs and candidate qualifications
  • Built strong relationships with company clients through site visits and regular communication.

Education

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

Graduate -

Mid Carolina High School
01.1987

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Clear Communicator

Militaryexperience

U.S. Armed Forces, 01/01/86, 12/31/96, Supply Chain Specialist / Administrative Assistant

Timeline

Event Coordinator

Dogwood Pond Event Center
01.2023 - Current

General Manager

Holiday Inn & Suites
01.2014 - 01.2023

Director of Sales

Holiday Inn Express
01.2010 - 01.2014

Job Placement Specialist

Roper Personnel Temp Service
01.1999 - 01.2009

Graduate -

Mid Carolina High School

Owner & Event Coordinator

The Memory

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

IHG Hotels And Resorts

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