Cynthia Wenzlaff

Provides industry leading client service, exercises advanced proficiency with routine client maintenance and safe deposit requests, provides financial solutions, completes referrals for business growth, cross-trained to support teller transitions, adheres to internal controls, advises on consumer lending options, contributes in meetings, debit card custodian, and trains branch staff.

• Maintained in-depth product and service knowledge for well-informed customer advice.
• Fostered positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
• Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.

• Provided excellent client service, traveled throughout bank footprint, handled wires, overdrafts, reports, opened and closed accounts, uncovered loan opportunities, followed policies for compliance, built relationships, problem solved, and multi-tasked.

• Maintained and submitted licensure paperwork, managed records, performed data entry, handled office duties, managed director's calendar, and prepared materials for events.

• Led, managed, trained staff, generated business, originated and settled loans, provided customer service, managed community events, analyzed strategies to reduce expenses, and achieved 100% of 2015 goals.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
• Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Led, managed, trained staff, originated loans, ensured perfect client experiences, generated business, retained business and participated in community functions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.
• Drove cross-selling efforts by collaborating with various departments within organization to maximize revenues from existing clients.
• Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.