Hannah Bullman
Spartanburg,WI
Summary
Dedicated Customer Service professional with 7 years of experience. Including knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
The Nest Schools
01.2024 - 03.2024
- This position required being constantly aware of what is going on, and being responsible for multiple children under age of 5
- Creating lesson plans, and following certain day-to-day schedules
- Being responsible for diaper changes, potty training, supervising meal times, and supervising nap time
- Retaining positive attitude, for children and their families.
- Daily cleaning task list, as well as inputting all children's daily habits into daycare app.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Server
The Village Pub
09.2022 - 10.2023
- This position entails taking care of front of house duties, keeping clean tidy workspace, rolling silverware, filling sauces, running food, and one on one customer interactions
- Keeping “The customer is always right” mindset
- Helping out in kitchen when necessary, preparing drinks and food
- As well as hosting which requires keeping floor organized and clean at all times, notifying coworkers when receiving new patrons, and keeping records of who has which patrons, including when and where patrons have been seated.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service and Wholesale Management
Carolina Hemp Company
08.2017 - 03.2023
- This job entailed working with customers to help find products that best suited their needs , as well as taking inventory of products, ability to order more products when needed, customer service via phone and text message, and keeping clean tidy retail environment
- Wholesale management entailed vetting clients, assisting with orders, keeping detailed records of their accounts and previous history within the company, and making sure all wholesale information is updated.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Conducted regular market research to stay current on industry trends and competitor activities, informing effective decision-making processes.
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
Front of House Staff Member
Rise Above Bakehouse
02.2022 - 07.2022
- Front of house entailed taking up to 10 customers orders while simultaneously preparing orders
- Prepping everything from sandwiches, scones, and pastries
- Closing down cafe, and keeping extremely clean workspace
- As well as slicing breads and bagels, and prepping products for next day.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Highschool Diploma -
Earthwood Academy
Asheville, NC06.2021
Skills
- Retail sales
- Customer service
- POS
- Problem solving skills
- Sales
- Management
- Account management
- Sales targets
- Service oriented
- Excellent Interpersonal skills
- American Sign Language
- Active Listening
- Microsoft Office Suite
- Call Management
- Critical Thinking
Additional Information
- During my time as a Wholesale Manager At Carolina Hemp Company I was able to completely re-establish the wholesale clientele database. As well as send outbound sales emails to draw in new clients. I continued to have higher profit in sales than any other Retail Associates in the store. At the Village Pub I successfully was able to manage parties of up to 65 people single handedly. While also being able to help keep up with advertising new specials, and maintaining a positive attitude. I have a high level of experience working events and advertising them. I have worked events related to music, food, crafts, and general outdoor festivals. I managed a booth and was responsible for set up, take down and the cash drawers/POS systems.
Timeline
Assistant Teacher
The Nest Schools
01.2024 - 03.2024
Server
The Village Pub
09.2022 - 10.2023
Front of House Staff Member
Rise Above Bakehouse
02.2022 - 07.2022
Customer Service and Wholesale Management
Carolina Hemp Company
08.2017 - 03.2023
Highschool Diploma -
Earthwood Academy
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