Dafne Wadsworth
Summerville
Summary
Licensed NMLS professional with extensive experience in retail banking and branch operations. Demonstrates a strong focus on building customer relationships, identifying financial needs, and ensuring compliance while driving branch growth through effective cross-selling and fraud prevention strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Supervisor
TD BANK
Plantation
04.2026 - Current
- Provided supervisory oversight to team of colleagues, achieving store objectives and enhancing customer experiences.
- Led daily team operations, ensuring efficient delivery of personalized services while maintaining compliance.
- Monitored teller workflows, prioritizing tasks and delegating responsibilities effectively.
- Demonstrated expertise in bank policies, establishing expectations and educating team on risk management.
- Drove operational excellence through cash handling, vault management, fraud prevention, and expense control.
- Engaged customers in loan product discussions, facilitating application intake under NMLS registration.
- Coached team in delivering effective service and product advice, supporting strategies to improve customer experience.
- Developed proactive sales activities to deepen customer relationships and enhance store performance.
Retail Banker II
TD BANK
11.2024 - 04.2026
- Build and strengthen customer relationships through personalized financial guidance and service.
- Identify customer needs and recommend appropriate deposit, credit, and lending solutions.
- Open and maintain consumer and business accounts while ensuring compliance with banking regulations.
- Educate customers on digital banking services, fraud prevention, and account management tools.
- Support branch growth through referrals, cross-selling, and proactive customer outreach.
- Collaborate with team members to achieve branch performance and customer service objectives.
Retail Banker
TD BANK
12.2022 - 11.2024
- Assisted customers with account servicing, deposits, withdrawals, and financial product inquiries.
- Developed trusted relationships that increased customer engagement and product utilization.
- Maintained compliance with operational procedures, security standards, and regulatory requirements.
- Supported branch sales initiatives through referrals and customer needs-based conversations.
Bank Teller
TD BANK
02.2022 - 12.2022
- Processed a high volume of financial transactions accurately and efficiently.
- Delivered exceptional customer service while resolving account inquiries and concerns.
- Balanced cash drawers and maintained accurate transaction records.
- Introduced customers to banking products and digital banking solutions.
Bank Teller
WELLS FARGO
03.2021 - 02.2022
- Processed deposits, withdrawals, transfers, and payments in a fast-paced banking environment.
- Assisted customers with account inquiries and service requests.
- Promoted banking products and services based on customer needs.
- Maintained confidentiality and compliance with banking regulations.
English Teacher
ICPNA
La Molina
10.2017 - 12.2020
- English teacher, in charge of 7 different groups of 20 to 25 students each between kids and adults. Workshops completed in different areas of ESOL specialty.
- 3 writing evaluations per class each month of 18 days
- 3 speaking evaluations per class, each month of 18 days
- 1 reading Quiz per month, per class
- 1 oral exam per month, per class
- 1 final exam per month, per class
- Guided students in enhancing English skills, tracking progress on multiple projects monthly.
ADMINISTRATIVE ASSISTANT
Transtotal Agencia Maritima
Lima
04.2014 - 05.2015
- Schedule appointments with 3 sub-companies
- In charge of a small register
- In charge of the buying process of stationery and else.
- Book flights and accommodations as well as organizing the bosses' trips.
- Hold general keys
- Administrative paperwork
TECHNITIAN SUPERVISOR
Reagan Wireless
Deerfield Beach
01.2009 - 01.2013
- Managed several diverse groups of people.
- In charged of the shipping process for high volumes of expensive merchandise.
- Utilize time management to run labor, hours, and meet company goals in growth beyond according to business plans and growth forecasting.
- Managed personnel in both English and Spanish, helped understand the tasks by explaining and translating
- Maintained and serviced equipment
- Responsible for troubleshooting hardware
- Supervise the orders according to the company policy
CASHIER, PHARMACY ASSISTANT TECHNICIAN
CVS Pharmacy
Hollywood
01.2007 - 01.2009
- Always taking ownership on customer issues.
- Ensure the best possible customer service.
- Won several achievements recognizing the store's customer service excellence.
- Prepare reports to corporation standard that include a complex variety of numbers such as sales, growth, variances, inventory, and future projections.
BANK TELLER/CUSTOMER SERVICE REPRESENTATIVE
BBVA
Lima
01.2004 - 12.2006
- Managed deposits and withdrawals to ensure accurate account transactions
- Assisted customers in identifying financial needs to provide tailored solutions
- Maintained positive attitude during challenging situations to enhance customer experience
Education
Coursework Toward Paralegal Studies -
Broward College
Skills
- NMLS Licensed
- Consumer Banking
- Deposit & Credit Products
- Consumer Lending Referrals
- Branch Operations
- Regulatory Compliance
- Fraud Prevention
- Financial assessment
- Cash Handling & Vault Operations
- Sales cross-selling
- Customer Retention
- Microsoft Office Suite
- Bilingual English/Spanish
- Relationship Management
Certification
- Nationwide Multistate Licensing System (NMLS), 2440091
- ECPE – Examination for the Certificate of Proficiency in English
Languages
- Spanish, Native
- English, Bilingual
Nmls Id
2440091
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Store Supervisor
TD BANK
04.2026 - Current
Retail Banker II
TD BANK
11.2024 - 04.2026
Retail Banker
TD BANK
12.2022 - 11.2024
Bank Teller
TD BANK
02.2022 - 12.2022
Bank Teller
WELLS FARGO
03.2021 - 02.2022
English Teacher
ICPNA
10.2017 - 12.2020
ADMINISTRATIVE ASSISTANT
Transtotal Agencia Maritima
04.2014 - 05.2015
TECHNITIAN SUPERVISOR
Reagan Wireless
01.2009 - 01.2013
CASHIER, PHARMACY ASSISTANT TECHNICIAN
CVS Pharmacy
01.2007 - 01.2009
BANK TELLER/CUSTOMER SERVICE REPRESENTATIVE
BBVA
01.2004 - 12.2006
Coursework Toward Paralegal Studies -
Broward College