D’Ainelle Douglas
Greenville
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Provider Services Representative
CVS Healthcare
Jacksonville
10.2023 - Current
- Coordinated provider inquiries and resolved issues efficiently.
- Educated providers on policies, procedures, and system updates consistently.
- Investigated and addressed provider complaints with attention to detail.
- Reviewed documentation to ensure compliance with regulatory requirements consistently.
- Participated in training sessions as needed to stay current on industry trends and best practices related to Provider Services Representative duties.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Maintained up-to-date knowledge of products and services offered by the company.
Receptionist Administrator
Ventre Medical Associates
Oakland Park
11.2019 - 07.2023
- Responsible for greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, checking patients in and out and acting as a liaison in reporting any patient suggestions to management.
- Managed front desk operations, greeting patients and directing inquiries.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained patient confidentiality while handling sensitive information daily.
- Coordinated communication between medical staff and patients effectively.
- Supported office workflow by maintaining supply inventory and ordering supplies as needed.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Platinum Customer Service Representative
AT&T Mobility
Sunrise
04.2018 - 07.2019
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products for programming on internet, home phone, television and cell phone.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic systems (CRM,RIO,CLARIFY,OPUS) to look up product information and availability.
Customer Service Representative
Iqor
Miramar
12.2016 - 06.2017
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products for programming on televisions.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic systems to look up product information and availability.
Customer Service Representative
Alorica
Miami Lakes
11.2015 - 11.2016
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products for programming on televisions.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Demonstrated a talent for communicating effectively with customers from diverse backgrounds.
Education
MBA - Leadership
Walden University
Minneapolis, MN02-2026
Bachelor of Science - Allied Healthcare
Florida Technical College
Pembroke pines, Florida11.2019
Associate of Science - Medical Assistant
Florida Technical College
Pembroke Pines, Florida02.2018
Medical Assistant Technician -
Florida Technical College
Pembroke Pines, Florida09.2016
Medical Billing and Coding Specialist -
Florida Technical College
Pembroke Pines, Florida04.2016
High School Diploma -
Miami Carol City Sr. High School
Miami Gardens, FL06.2013
Skills
- Knowledge of Medical Coding
- Front Desk/Receptionist Duties
- Obtaining Vital Signs
- Healthcare compliance
- Medical records management
- Customer service
- Conflict resolution
- Attention to detail
- Verifying data accuracy
- Team collaboration
- Document typing and formatting
- Document scanning
- Verbal and written communication
Middle Initial
P.
Timeline
Provider Services Representative
CVS Healthcare
10.2023 - Current
Receptionist Administrator
Ventre Medical Associates
11.2019 - 07.2023
Platinum Customer Service Representative
AT&T Mobility
04.2018 - 07.2019
Customer Service Representative
Iqor
12.2016 - 06.2017
Customer Service Representative
Alorica
11.2015 - 11.2016
MBA - Leadership
Walden University
Bachelor of Science - Allied Healthcare
Florida Technical College
Associate of Science - Medical Assistant
Florida Technical College
Medical Assistant Technician -
Florida Technical College
Medical Billing and Coding Specialist -
Florida Technical College
High School Diploma -
Miami Carol City Sr. High School
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