Dajah Anderson
Graniteville
Summary
Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Call4health
12.2022 - 01.2024
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
Medicare Customer Service Representative (UHC)
Teleperformance USA
05.2017 - 11.2022
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
Education
High School Diploma -
Penn Foster High School
Scranton, PA2012
Skills
- Customer Service
- Patient Engagement
- Appointment Scheduling
- HIPAA Compliance
Timeline
Patient Service Representative
Call4health
12.2022 - 01.2024
Medicare Customer Service Representative (UHC)
Teleperformance USA
05.2017 - 11.2022
High School Diploma -
Penn Foster High School
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