DAJE HALES
Bluffton
Summary
A Night Manager at Sonesta with a proven track record in guest relations and staff training. Expert in conflict resolution and time management, enhancing operational efficiency and customer satisfaction. Recognized for fostering positive customer experiences and ensuring seamless transitions between shifts, contributing to a welcoming environment for all guests.
Overview
9
9
years of professional experience
Work History
Special Education Paraprofessional
Beaufort County School District
04.2025 - Current
- Supported individualized education plans to enhance student learning outcomes.
- Assisted teachers in implementing instructional strategies for diverse learning needs.
- Facilitated communication between students, teachers, and parents to promote collaboration.
- Monitored student progress and provided feedback to educators on performance.
Night Manager
Sonesta
05.2022 - 03.2025
- Delegated tasks to team members to optimize productivity.
- Trained new hires on operational procedures, policies and best practices for working the night shift.
- Helped customers with questions, problems and complaints in person and via telephone.
- Developed positive customer relationships through friendly greetings and excellent service.
- Possessed strong organizational and communication skills to manage multiple tasks simultaneously.
- Coordinated with other departments to ensure seamless transitions from day to night shifts.
- Performed cash reconciliation duties at the end of each shift, including preparing bank deposits and balancing registers.
- Coordinated with vendors to arrange timely delivery of store products.
- Demonstrated expertise in overseeing night operations, personnel and guest services.
Night Auditor
Spring Hill Suites
01.2022 - 05.2022
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
Housekeeper
Hilton Grand Vacations
03.2017 - 08.2018
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Cleaned and restocked restroom areas with towels and toiletries.
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
Sales Associate
Coach Outlet
06.2016 - 05.2017
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZSkills
- Delivery overseeing
- Customer service
- Guest assistance
- Customer service focus
- People management
- Emergency response readiness
- Guest relations
- Conflict resolution
- Complaint handling
- Time management expertise
- Security awareness
- Reservation management
- Staff training experience
Timeline
Special Education Paraprofessional
Beaufort County School District
04.2025 - Current
Night Manager
Sonesta
05.2022 - 03.2025
Night Auditor
Spring Hill Suites
01.2022 - 05.2022
Housekeeper
Hilton Grand Vacations
03.2017 - 08.2018
Sales Associate
Coach Outlet
06.2016 - 05.2017
Bachelor of Science - Elementary Education
University of Phoenix