Dakota Cannon
Florence
Summary
Results-driven healthcare professional with combined experience in claims operations, admissions support, patient care, and clinical training. Known for accuracy, compliance awareness, and high-quality service delivery in fast-paced environments. Leveraging advanced education in healthcare administration to support operational excellence, patient access, and organizational performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Advocate II
Bluecross BlueShield of SC
Florence
12.2024 - Current
- Researched and resolved complex telephone inquiries in accordance with established desk procedures, consistently meeting contractual standards for timeliness, productivity, accuracy, and quality.
- Investigated and responded to written inquiries by identifying incorrectly processed claims and completing appropriate adjustments and/or reprocessing in compliance with departmental guidelines.
- Initiated, documented, and processed claim correction requests end-to-end, including the initiation of recoupments when applicable.
- Evaluated inquiries and complaints beyond standard resolution authority and escalated complex cases to leadership while providing thorough documentation and analysis.
- Identified and reported potential fraud, waste, and abuse indicators in accordance with organizational policies and regulatory requirements.
- Contributed to departmental projects and special assignments supporting claims processing optimization, customer service improvement, and operational efficiency.
Phlebotomy Tech (Student Clinical Experience)
Revive Medical Training
Florence
05.2025 - 07.2025
- Performed venipuncture and capillary blood draws under supervision in accordance with clinical protocols and safety standards while completing phlebotomy certification.
- Verified patient identity, explained procedures, and provided reassurance to ensure patient comfort and cooperation.
- Properly labeled, handled, and transported specimens to maintain sample integrity and comply with laboratory requirements.
- Adhered to infection control practices, including standard precautions, PPE use, and biohazard disposal.
- Maintained accurate documentation of procedures and patient interactions in compliance with training program guidelines.
- Demonstrated professionalism, attention to detail, and effective communication within a clinical learning environment.
Admissions
Florence Darlington Technical College
Florence
08.2023 - 12.2024
- Provided administrative and student support within the Admissions Office while concurrently enrolled as a college student.
- Assisted prospective and current students with admissions inquiries, application processes, and documentation requirements in person, by phone, and via email.
- Processed and reviewed admissions materials, including applications, transcripts, and forms, ensuring accuracy, completeness, and compliance with institutional guidelines.
- Entered and maintained student data within admissions systems while adhering to confidentiality and FERPA requirements.
- Supported admissions counselors with daily operations, appointment scheduling, and special projects during peak enrollment periods.
- Delivered customer-focused service by addressing questions professionally and directing students to appropriate campus resources.
Team Lead
Smoothie King
Florence
02.2022 - 12.2024
- Supervise and motivate team members to deliver excellent customer service.
- Provide guidance, training, and support to team members to ensure they meet performance standards.
- Assign tasks to team members to optimize operational efficiency.
- Ensure customers receive prompt and friendly service, resolving any issues or concerns
- Monitor levels of products to ensure all ingredients are available for smoothies upon request.
- Keyholder, responsible for closing up and counting drawer at the end of each shift.
Education
Phlebotomy Technician Certificate -
Revive medical training
Florence, SC 05.2025 - 07.2025
High School Diploma - General Studies
South Florence High School
Florence, SC 08.2019 - 06.2023
Skills
- Collaborative team player
- Interpersonal skills
- Time management
- Organizational abilities
- Written communication skills
- Verbal communication skills
- Organizing
- Prioritizing
- Proficient in Microsoft Office Suite
- Restaurant Team lead
- Management
- Analytical abilities
- Problem-solving abilities
Certification
Certified Phlebotomy Technician, National Healthcare Association, July 2025, Florence, SC
Timeline
Phlebotomy Tech (Student Clinical Experience)
Revive Medical Training
05.2025 - 07.2025
Phlebotomy Technician Certificate -
Revive medical training
05.2025 - 07.2025
Customer Service Advocate II
Bluecross BlueShield of SC
12.2024 - Current
Admissions
Florence Darlington Technical College
08.2023 - 12.2024
Team Lead
Smoothie King
02.2022 - 12.2024
High School Diploma - General Studies
South Florence High School
08.2019 - 06.2023