Dale Allison Hoffman
Greer
Summary
Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible.
Attentive Police Dispatcher bringing fifteen years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
24
24
years of professional experience
Work History
Security and Police Telecommunicator
Allied Universal Security Services
07.2024 - Current
- Boosted overall efficiency by assisting with updates to department policies and procedures related to call intake and dispatch processes.
- Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.
- Enhanced the department''s reputation for professionalism by courteously addressing the concerns of callers, even during difficult or emotionally charged interactions.
- Contributed to a safer work environment for officers by relaying critical information regarding potential threats or hazards encountered during calls.
- Achieved excellent internal evaluations by consistently adhering to strict quality assurance standards while handling sensitive information and high-pressure situations.
Operations and Public Safety Dispatcher
Greenville-Spartanburg International Airport
06.2016 - Current
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used CAD to track and maintain case incident numbers and logs.
- Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Inputted information from all calls into system, using CAD and maintaining accuracy of details.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Clothing Room Supervisor
Miracle Hill Ministries
05.2021 - 07.2024
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Public Safety Telecommunicator
Greer Police Department
12.2005 - 06.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Read system maps and caller information, and documented all details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Contributed to training manual which is still in use at this agency today.
Alarm Dispatcher
Alarm Monitoring Center
02.2001 - 12.2005
- Documented all changes in computer tracking system.
- Maintained updated and detailed records of calls in physical and electronic database.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Education
No Degree - Professional Life Coach
Light University
Forest, VA04-2024
No Degree - Board Certified Mental Health Coach
Light University
Forest, VA02-2024
Certified Pastoral Care Specialist
ACPE Arizona / Prism Counseling & Coaching
Peoria, AZ06-2022
Biblical Counseling Master Class
Arizona Christian Counseling University
Peoria, AZ06.2020
Certified Pastoral Counselor
National Christian Counselors Association
Sarasota, FL05.2020
Public Safety Chaplaincy
SC Public Safety Chaplains Association
Columbia, SC 12.2019
General Bible Knowledge Phases I And II
United Christian Bible Institute
Cleveland, TN07.2019
Certified Temperament Counselor
National Christian Counselors Association
Sarasota, FL01.2017
Massage Therapy
Alpha School of Massage
Greenville, SC04.2004
Skills
- Emergency call response
- Records management
- Highly effective communication
- Police and fire procedures
- Computer-aided dispatching
- Communications
- Law enforcement policies
- Unit status monitoring
- Radio traffic monitoring
- Map reading skills
- Customer service
- Mental health support
- Crisis Response
- Strong public speaker
- Client advocacy
- Informational materials
- Healthy living plans
- Excellent work ethic
Timeline
Security and Police Telecommunicator
Allied Universal Security Services
07.2024 - Current
Clothing Room Supervisor
Miracle Hill Ministries
05.2021 - 07.2024
Operations and Public Safety Dispatcher
Greenville-Spartanburg International Airport
06.2016 - Current
Public Safety Telecommunicator
Greer Police Department
12.2005 - 06.2016
Alarm Dispatcher
Alarm Monitoring Center
02.2001 - 12.2005
No Degree - Professional Life Coach
Light University
No Degree - Board Certified Mental Health Coach
Light University
Certified Pastoral Care Specialist
ACPE Arizona / Prism Counseling & Coaching
Biblical Counseling Master Class
Arizona Christian Counseling University
Certified Pastoral Counselor
National Christian Counselors Association
Public Safety Chaplaincy
SC Public Safety Chaplains Association
General Bible Knowledge Phases I And II
United Christian Bible Institute
Certified Temperament Counselor
National Christian Counselors Association
Massage Therapy
Alpha School of Massage
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security