Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalton Hammer

Easley

Summary

Dedicated IT Professional with a strong background in mobile device management, particularly in Microsoft Intune. Adept at developing and implementing comprehensive mobile device management strategies to enhance organizational productivity. Seeking an opportunity to contribute my technical expertise and problem-solving skills to enhance end user support and data security.

Overview

6
6
years of professional experience

Work History

IT Project Manager

Makpar INC
10.2024 - Current
  • Delivered reliable solutions by overseeing device management system design, development, testing, implementation, and support phases of government IT modernization projects.
  • Managed the facilitation of the refresh of ~15,000 un-supported iPhone XR's / iPhone 11's.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
  • Trained personnel on use of IT tools and applications.
  • Implemented best practices to drive quality IT project delivery.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Established and enforced project timelines and deadlines.

IT Help Desk Specialist/Mobile Device Manager

Epsilon INC
12.2021 - 10.2024
  • Worked in conjunction with the IRS to support an enterprise level deployment of Microsoft Intune
  • Extensive usage of BlackBerry UEM, Microsoft Intune, and Apple Business Manager to manage end user devices
  • Troubleshoot and resolve level 2 issues
  • Conducted a comprehensive range of Desktop Repairs encompassing troubleshooting, hardware replacements, and software fixes
  • Develop and optimize solutions for end user procedures and OS/hardware issues
  • Conducted a comprehensive range of iOS device repairs and desktop repairs, encompassing troubleshooting, hardware replacements, and software fixes.
  • Managed use of AT&T and Verizon Enterprise accounts
  • Worked daily with all iOS devices, including the latest models such as the iPhone 13, ensuring seamless integration and optimal performance across all devices
  • Create and maintain multiple knowledge articles for end user issues
  • Highly utilized use of ServiceNow systems for streamlined end user experience
  • Punctual and encouraging customer service skills
  • Maintain an active government Public Trust Clearance
  • 40hrs/week

IT Support Intern

VIS LLC
01.2019 - 12.2021
  • Provide high customer satisfaction and timely resolution for tier 1 support issues
  • Followed strict time sensitive projects to completion
  • Experienced use of all Microsoft suites including Excel, Word, and PowerPoint
  • 40hrs/week

Education

Associates of Science -

Tri-County Technical College
Pendleton, SC
09.2022

Skills

  • ServiceNow
  • Azure Active Directory
  • SCCM
  • Networking
  • IT infrastructure management
  • Data Security
  • Risk management
  • Windows Server
  • Root-cause analysis
  • Symantec Antivirus
  • Data analytics
  • M365

Timeline

IT Project Manager

Makpar INC
10.2024 - Current

IT Help Desk Specialist/Mobile Device Manager

Epsilon INC
12.2021 - 10.2024

IT Support Intern

VIS LLC
01.2019 - 12.2021

Associates of Science -

Tri-County Technical College

Similar Profiles

CREATE PROFILE
Dalton Hammer