DAMARIS TROCHE
Elgin
Summary
Dynamic, bilingual professional with over a decade of experience in leadership, administration, and program development. Skilled in building systems that enhance efficiency, streamline operations, and improve customer/client engagement. Proven track record in team development, cross-cultural communication, and organizational support. Adept at balancing strategic planning with hands-on implementation to achieve measurable results.
Overview
17
17
years of professional experience
Work History
Connections Director
GraceLife Church
Columbia
01.2021 - Current
- Directed Connections and Hospitality teams to enhance guest experiences and engagement pathways for newcomers.
- Managed guest follow-up processes, ensuring timely tracking and personal outreach efforts.
- Formulated strategies to connect members and regular attendees with the church community through volunteer teams and small groups.
- Collaborated with the Leadership Team to develop initiatives to increase church engagement.
- Provided guidance to other churches in optimizing guest engagement and follow-up systems.
Bilingual (Spanish/English) Chaplain
Marketplace Chaplains
Columbia
03.2022 - 11.2022
- Provided spiritual support to over 400 employees in various workplace settings.
- Collaborated with management to address workplace morale and team dynamics.
- Conducted regular visits to assess employee needs and provide spiritual guidance.
Bilingual (Spanish/English) Teacher for Unaccompanied Children
Lutheran Services Carolinas
Columbia
06.2019 - 12.2019
- Guided students in developing essential skills through lessons in ESOL, mathematics, science, social studies, and health.
- Created instructional materials, including lesson plans and handouts for diverse subjects.
- Enhanced English proficiency in listening, speaking, reading, and writing domains.
- Implemented teaching strategies tailored to accommodate various learning styles.
- Organized extracurricular activities to foster student involvement and community engagement.
- Oversaw individualized educational plans and conducted assessments to evaluate academic progress.
- Managed recreation and physical education programs to promote student wellness.
- Maintained comprehensive records of academic performance, health metrics, and recreational participation.
Computer Operator I/II
Aflac Inc.
Columbus
06.2013 - 09.2016
- Monitored business jobs on mainframe computers and servers to ensure operational efficiency.
- Documented solutions and delivered on-the-spot training for internal customers.
- Assisted systems and programming teams in resolving issues, meeting all deadlines.
- Collected data from various software applications to compile daily reports.
- Provided mentoring and instruction on processes and procedures to coworkers.
- Interacted with clients professionally to enhance customer relations.
- Adhered to corporate information security guidelines and promoted awareness among coworkers.
- Contributed significantly to IT Operations by ensuring the timely processing of business transactions.
Customer Service Specialist I, Bilingual (English/Spanish)
Aflac Inc.
Columbus
06.2012 - 06.2013
- Delivered accurate responses to customer inquiries, resulting in repeat business.
- Cultivated strong business relationships through professional interactions and knowledge sharing.
- Maintained extensive knowledge of Aflac products and services to enhance customer support.
- Achieved consistent quality scores of 100% and exceeded production targets by over 100%.
- Recognized for initiative, enthusiasm, work ethic, customer focus, and reliability in performance evaluations.
Administrative Assistant
Child, Youth & School Services, CYSS MWR
Various
06.2008 - 06.2012
- Maintained accurate and confidential client records and filing systems for documents.
- Coordinated communication between parents and child care providers to enhance collaboration.
- Provided administrative support to executive team, managing calendars and scheduling meetings.
- Implemented office procedures to boost workflow efficiency across operations.
- Conducted inventory management for office supplies and educational resources, ensuring availability.
- Answered phone calls and emails, facilitating effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel, maintaining data integrity.
- Composed written correspondence including letters, memos, reports, and presentations as required by management.
Education
Doctor of Education - Christian Leadership
Liberty University
Lynchburg, VA12-2027
Bachelor of Arts - Christian Counseling
Manna University
Fayetteville, NCMaster of Information Technology - Information Assurance & Security
American InterContinental University
Schaumburg, IL01.2014
Bachelor of Information Technology - Computer Forensics
American InterContinental University
Schaumburg, IL01.2013
Skills
- Community engagement
- Conflict resolution
- Data analysis
- Guest relations
- Instructional design
- Team collaboration
References
References available upon request.
Timeline
Bilingual (Spanish/English) Chaplain
Marketplace Chaplains
03.2022 - 11.2022
Connections Director
GraceLife Church
01.2021 - Current
Bilingual (Spanish/English) Teacher for Unaccompanied Children
Lutheran Services Carolinas
06.2019 - 12.2019
Computer Operator I/II
Aflac Inc.
06.2013 - 09.2016
Customer Service Specialist I, Bilingual (English/Spanish)
Aflac Inc.
06.2012 - 06.2013
Administrative Assistant
Child, Youth & School Services, CYSS MWR
06.2008 - 06.2012
Doctor of Education - Christian Leadership
Liberty University
Bachelor of Arts - Christian Counseling
Manna University
Master of Information Technology - Information Assurance & Security
American InterContinental University
Bachelor of Information Technology - Computer Forensics
American InterContinental University
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