Damian Eves
Boiling Springs
Summary
Dynamic Shift Leader at Firehouse Subs with a strong focus on team leadership and customer service. Enhanced productivity through effective scheduling and training, while maintaining cash handling accuracy. Resolved customer complaints with thoughtful solutions, fostering a positive workplace culture and ensuring adherence to safety protocols.
Overview
3
3
years of professional experience
Work History
Shift Leader
Firehouse Subs
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
Acellus Online Schooling
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Staff training and development
- Complaint resolution
Timeline
Shift Leader
Firehouse Subs
09.2022 - Current
Acellus Online Schooling
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