Damien S. Green
Summerville
Summary
Dynamic Field Service Representative with extensive experience at DCS Corporation, excelling in technical troubleshooting and customer relationship management. Proven track record in enhancing equipment functionality and compliance assurance, while fostering strong client relationships. Adept at cable routing and system inspections, demonstrating a detail-oriented approach and effective problem-solving skills.
Overview
26
26
years of professional experience
Work History
Field Service Representative
DCS Corporation
Alexandria
05.2019 - Current
- Installed and maintained equipment at various client locations to ensure optimal functionality.
- Provided on-site technical support, resolving customer inquiries effectively.
- Conducted routine inspections and troubleshooting of systems to identify issues promptly.
- Trained clients on proper equipment usage and maintenance practices for enhanced performance.
- Ensured compliance with safety regulations during all service operations.
- Managed inventory of spare parts and tools to facilitate efficient service delivery.
- Developed strong client relationships through excellent customer service and prompt complaint resolution.
- Prepared detailed service reports following visits to document findings and actions taken.
Electronic/Engineering Technician III
Science Applications International Company
Charleston
10.2007 - 04.2019
- Led team of eight associates in daily integration of various Air Force MRAP variants.
- Oversaw preparation and cable routing for testing of C4I equipment on vehicles.
- Conducted tests on GFE equipment to ensure operational readiness prior to deployment.
- Evaluated systems including Rover GPS, DAGR GPS, Harris AN/PRC 152/117 radios, and RH-300 radio systems.
- Tested Crew Vehicle Receiver/Jammer, AN/UYK-128 FBCB2/BFT, and TOCNET 5 communications system.
- Assured functionality of Raytheon Boomerang shooter detection system and PA system.
Engineering/Electronic Technician Line Lead/Quality Control(QC)
Science Applications International Company
Charleston
01.2013 - 06.2018
- Executed cable fabrication and installations for MATV vehicles in compliance with blueprints.
- Conducted daily blueprint and schematic analysis to ensure precise assembly.
- Installed and tested C4I systems, including AN/VRC 90 and 92 radios.
- Trained new employees on vehicle integration processes and quality control standards.
- Performed quality control checks to meet SPAWAR and government specifications.
- Mastered troubleshooting of Warfighter Information Network-Tactical components.
- Managed various tasks across Capability Set 16, 17, and 18 Vehicle Integration Projects.
Shop Floor Lead/Field Service Rep
Science Applications International Company
Charleston
12.2011 - 01.2013
- Supervised operations for 10+ employees in MRAP vehicle assembly.
- Coordinated workload for Battle Damage, Sustainment, and Underbody Improvement Kits.
- Collaborated with US Military to maintain C4I devices for assigned units.
Mechanical Assembler
Science Applications International Company
Charleston
10.2007 - 01.2011
- Designed various styled digital communication racks to meet production requirements.
- Installed cabling and components onto completed racks to ensure functionality.
- Executed precise wiring of cabling following manuals and blueprint specifications.
Assembly Technical /Team Leader Heavy Duty Line
Cummins Turbo Technologies
Charleston
01.2004 - 08.2007
- Implemented 7-Step Process for troubleshooting and corrective actions, reducing rework costs and scrap.
- Managed team of over 20 employees, driving productivity improvements.
- Conducted repairs and maintenance on assembly line computers using Programmable Logic Control (PLC) to ensure operational continuity.
Production Associate / Shaft and Wheel
Cummins Turbo Technologies
Charleston
01.2000 - 01.2004
- Employed 7-Step Process to identify quality issues, minimizing rework costs and scrap.
- Trained and cross-trained associates in shaft and wheel machining techniques.
- Contributed to production of high-quality turbocharger components for international market.
- Collaborated with teams to enhance workflow efficiency in Shaft and Wheel Department.
Engineering/Electronic Technician Line Lead CONUS CS Military support effort(C4I Comms)
Science Applications International Company
Fayetteville
- Executed Field Service Representative duties on Humvees in Fayetteville, NC.
- Supervised a team of over 3 employees to install cabling and communications equipment on various Humvee models.
- Adapted installation processes daily based on operational needs and requirements.
Education
Electronics Technician Career Diploma - Electrical, Electronics And Communications Engineering
Penn Foster
02.2019
High School -
Graduate Stall High School
Charleston, SC01.1999
Computer Science Degree Program -
Trident Technical College
SCSkills
- Microsoft Excel
- Oracle database management
- Microsoft Word
- Microsoft Access
- PowerPoint presentations
- Adobe Acrobat
- Lotus Notes
- Forklift operation certification
- Equipment maintenance
- Technical troubleshooting
- System inspections
- C4I integration
- Cable routing
- Customer relationship management
- Compliance assurance
- Quality control
- Performance monitoring
- Field operations coordination
- Installation management
- Preventive maintenance strategies
- Schematic interpretation skills
- Adaptability to change
- Professionalism in the workplace
- Power tools operation
- Diagnostic expertise
- Problem-solving skills
- Team collaboration
- Detail-oriented approach
- Equipment testing procedures
- Analytical thinking abilities
- Active listening skills
- Flexibility and adaptability in tasks
- Equipment inspection techniques
- Work order management and completion
Security Clearance
Secret, United States Department of Defense
Timeline
Field Service Representative
DCS Corporation
05.2019 - Current
Engineering/Electronic Technician Line Lead/Quality Control(QC)
Science Applications International Company
01.2013 - 06.2018
Shop Floor Lead/Field Service Rep
Science Applications International Company
12.2011 - 01.2013
Electronic/Engineering Technician III
Science Applications International Company
10.2007 - 04.2019
Mechanical Assembler
Science Applications International Company
10.2007 - 01.2011
Assembly Technical /Team Leader Heavy Duty Line
Cummins Turbo Technologies
01.2004 - 08.2007
Production Associate / Shaft and Wheel
Cummins Turbo Technologies
01.2000 - 01.2004
Engineering/Electronic Technician Line Lead CONUS CS Military support effort(C4I Comms)
Science Applications International Company
Electronics Technician Career Diploma - Electrical, Electronics And Communications Engineering
Penn Foster
High School -
Graduate Stall High School
Computer Science Degree Program -
Trident Technical College