Damon Ogata
Central
Summary
Experienced Service Technician skilled in diagnostic skills, safety compliance, and customer service. Proven ability to conduct thorough maintenance and train new technicians, ensuring optimal performance and regulatory adherence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Technician
HawaiiGas
Kailua-Kona
07.2017 - 12.2025
- Conducted routine maintenance on gas appliances and systems for residential customers.
- Diagnosed issues with gas lines and equipment using specialized testing tools.
- Installed and repaired gas meters, ensuring compliance with safety regulations.
- Provided technical support to customers regarding gas service inquiries and concerns.
- Collaborated with team members to complete service calls efficiently and effectively.
- Maintained accurate records of service visits and repairs performed on equipment.
- Trained new technicians on safety protocols and operational procedures for installations.
- Ensured compliance with state regulations during all service activities in the field.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Conducted pressure tests on pipelines to ensure system integrity and safety.
Tanker Truck Driver
HawaiiGas
Kailua-Kona
06.2009 - 07.2017
- Operated tanker trucks to transport liquid cargo safely to designated locations.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations.
- Managed loading and unloading processes of hazardous materials following strict protocols.
- Maintained accurate delivery logs and fuel records for regulatory compliance.
- Communicated with dispatch to coordinate efficient route planning and scheduling.
- Adhered to all local, state, and federal transportation regulations during operations.
- Assisted in training new drivers on safety standards and operational procedures.
- Competed in numerous State truck driving competitions and represented Hawaii in two National Truck Driving Competitions
- Conducted pre-trip inspections, including brakes, lights, steering systems, tires, and oil levels prior to departure from the terminal.
- Reported any incidents or accidents immediately following their occurrence according to company protocol.
- Monitored gauges during delivery process to ensure proper amount of product is delivered.
Installer Helper
HawaiiGas
Kailua-Kona
12.2006 - 06.2009
- Assisted lead installers with equipment setup and material handling tasks.
- Maintained tools and equipment in safe, working condition daily.
- Supported installation processes by preparing job sites and organizing materials.
- Followed safety protocols to minimize risks during installations.
- Operated hand tools and power tools under supervision during installations.
- Communicated effectively with team to coordinate workflow on-site.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Surveyed job sites to identify positions and locations for equipment.
- Tested and troubleshot systems to alleviate potential issues.
- Collected and recorded meter readings efficiently and accurately.
- Inspected meters for damage or tampering during routine checks.
- Maintained accurate records of meter readings and service requests.
- Utilized handheld devices for data entry and reporting tasks.
- Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
- Inspect and locate meters for tampering, damage or other anomalies; make necessary repairs.
- Train new employees on proper techniques for taking accurate readings from utility meters.
- Delivered #100 cylinders to customers in a safe and efficient manner.
Beer Vendor
Anheuser-Busch
Kailua-Kona
06.2006 - 12.2006
- Unload kegs onto carts for easy transportation around event sites.
- Complete end-of-shift paperwork correctly and submit it on time.
- Follow safety procedures when handling heavy equipment or full kegs of beer.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated with dispatch to confirm delivery schedules and updates.
- Managed paperwork for deliveries, ensuring accurate documentation compliance.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Freight Handler
Kona Trans
Kailua-Kona
02.2003 - 06.2006
- Loaded and unloaded freight using forklifts and pallet jacks.
- Organized cargo in warehouse for efficient storage and retrieval.
- Inspected shipments for damage and ensured accurate documentation.
- Operated loading docks following safety protocols and procedures.
- Communicated with drivers regarding pickup and delivery schedules.
- Used boards and pallets to stack freight at designated locations.
Cook
La Bourgogne French Restaurant
Kailua-Kona
10.2000 - 02.2003
- Prepared diverse dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen areas and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Implemented food safety practices to ensure compliance with health regulations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Associate of Applied Science - Culinary Arts
Hawaii Community College West Hawaii
Kealakekua, HI05-2002
Skills
- Equipment maintenance
- Gas system installation
- Safety compliance
- Pressure testing
- Technical support
- Customer relationship management
- Hazardous materials handling
- Problem solving
- Record keeping
- Effective communication
- Team collaboration
- Compliance documentation
Certification
- Numerous qualifications through OnBoard Learning Management Systems
- Multiple Compliance courses taken through the HG Learning Portal
- Completed training programs with the Propane education and research Council
Accomplishments
- Promoted to Lead Worker at numerous times while Lead Worker was out sick or on vacation.
- Competed against fellow HawaiiGas employees and earned the chance to represent the company in the HSTA Truck Driving Competition multiple times
- Won the HSTA Truck Driving Championship twice and competed in the American Trucking Association Nationals in Pittsburgh and Salt Lake City
Timeline
Service Technician
HawaiiGas
07.2017 - 12.2025
Tanker Truck Driver
HawaiiGas
06.2009 - 07.2017
Installer Helper
HawaiiGas
12.2006 - 06.2009
Beer Vendor
Anheuser-Busch
06.2006 - 12.2006
Freight Handler
Kona Trans
02.2003 - 06.2006
Cook
La Bourgogne French Restaurant
10.2000 - 02.2003
Associate of Applied Science - Culinary Arts
Hawaii Community College West Hawaii
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