Dana Garner
Spartanburg
Summary
Dynamic Patient Access Representative with a proven track record at SRMC, excelling in insurance verification and patient registration. Adept at multitasking and fostering relationships, I effectively managed front desk operations while ensuring HIPAA compliance. Recognized for training new hires and enhancing service delivery, I consistently maintained accurate patient records and cash handling.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
SRMC
Spartanburg, SC
06.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Maintained accurate patient records in electronic health systems.
- Communicated effectively with patients regarding insurance verification and eligibility.
- Collected and processed patient information to ensure compliance with policies.
- Supported front desk operations by managing phone calls and directing inquiries.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Managed cash drawer, ensuring accuracy in balancing at shift end.
Customer Care Representative
Century 21 Blackwell and Co
Spartanburg, SC
01.2022 - 06.2023
- Managed daily office operations, ensuring efficient workflow and communication.
- Coordinated scheduling and logistics for meetings, optimizing time management for executives.
- Prepared reports and presentations, supporting decision-making processes with clear information.
- Acted as point of contact for vendors and clients, resolving inquiries promptly to maintain relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Administrative Assistant
Tri-state Medical Supplies
Spartanburg, SC
01.2017 - 01.2022
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in budget tracking and expense reporting, contributing to financial accountability.
- Implemented process improvements for administrative tasks, increasing overall productivity in the office.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Monitored inventory levels at registers, alerting management of low stock items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Boiling Springs High School
Boiling Springs, SC05-1991
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Money handling
- Relationship building
- Payment processing
Timeline
Patient Access Representative
SRMC
06.2023 - Current
Customer Care Representative
Century 21 Blackwell and Co
01.2022 - 06.2023
Administrative Assistant
Tri-state Medical Supplies
01.2017 - 01.2022
GED -
Boiling Springs High School