Dana Lee
Spartanburg
Summary
Dynamic Store Manager with over 15 years of experience in retail operations. Skilled in staff training, effective communication, and loss prevention strategies, leading to improved team performance and elevated customer satisfaction.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Store Manager
Walgreens
Gaffney
12.2010 - Current
- Managed daily operations to ensure efficient store function.
- Trained and supervised staff to maintain high service standards.
- Oversaw inventory management to optimize stock levels and availability.
- Implemented loss prevention strategies to protect store assets.
- Ensured compliance with company policies and safety regulations.
- Developed schedules to meet staffing needs and customer demand.
- Enhanced customer experience through effective conflict resolution techniques.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Restaurant Manager
Holdens Ranch
Spartanburg
02.2002 - 10.2010
- Supervised daily operations of restaurant, ensuring smooth workflow and service quality.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Implemented inventory control measures to maintain stock levels and minimize waste.
- Oversaw compliance with health and safety regulations throughout the restaurant.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed accounts payable, accounts receivable and payroll.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Broome High School
Spartanburg, SCSkills
- Inventory management
- Visual merchandising
- Loss prevention
- Staff training
- Team building
- Effective communication
- Goals and performance
- Product merchandising
- Operations management
- Multitasking and organization
- Order management
Certification
- Pharmacy Technician
Timeline
Store Manager
Walgreens
12.2010 - Current
Restaurant Manager
Holdens Ranch
02.2002 - 10.2010
Broome High School