Dana Medley
Florence
Summary
Dynamic Surgical Financial Assistant with proven expertise in insurance verification and payment processing at McLeod Regional Medical Center. Adept at building strong relationships and enhancing customer satisfaction through effective communication. Successfully navigated complex billing inquiries, ensuring timely authorizations and minimizing denials, while fostering a collaborative team environment.
Overview
18
18
years of professional experience
Work History
Surgical Financial Assistant
McLeod Regional Medical Center
Florence
03.2023 - Current
- Worked to secure clean authorizations for the Doctor, the patient and the hospital.
- Worked at being the person I wanted to work with and build positive relationships emphasizing team work
- Built a good relationship with the doctor office staff/nurse in an effort to keep a clear communication to benefit our patient
- Worked with my manager on ways to work through problems and to avoid denials
Front Office Assistant
Pee Dee Nephrology
Florence
10.2015 - 01.2023
- Generated invoices upon completion of customer orders.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Organized filing system for customer records and documents.
- Assisted with the preparation of daily bank deposits.
- Processed payments from customers using cash, credit cards or checks.
- Inputted orders into database system accurately and timely.
- Greeted customers and provided assistance with inquiries.
- Scheduled appointments for clients and staff members.
- Maintained a clean front office environment including lobby area.
- Collected copays and account balance payments and updated account records.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Received and screened high volume of internal and external communications.
- Provided administrative support to office staff, improving productivity.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Managed billing and payments, ensuring accurate financial transactions.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Offered reception coverage to relieve staff during absences or breaks.
MST
McLeod Regional Medical Center
Florence
06.2007 - 04.2014
- Collaborated with team members to successfully meet project deadlines and objectives.
- Engaged in continuing education and advanced training to enhance professional knowledge.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals. Learning both the roles of MST and Unit Secretary.
- Worked with doctors and nurses directly to care for the patients in the Cardiac Care Unit.
Billing Coordinator
Carolina Health Care
Florence
10.2010 - 01.2011
- Responded promptly to customer inquiries concerning services, bills, payments.
- Provided support for internal departments regarding billing inquiries.
- Developed and maintained positive relationships with customers through effective communication.
- Created and maintained accurate customer records in database system.
- Prepared daily deposits of payments received from customers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted appeals on behalf of patients for denied claims.
- Kept up-to-date with details of insurance plans and company requirements.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Answered customer questions to maintain high satisfaction levels.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Submitted claims to insurance companies.
- Collected, posted and managed patient account payments.
Education
Associate of Applied Science - Health Information Management
Florence Darlington Tech
Florence, SC08-2009
Skills
- Insurance verification
- Data entry
- Invoicing procedures
- Payment processing
- Customer service
- Effective communication
- Relationship building
- Scheduling appointments
Timeline
Surgical Financial Assistant
McLeod Regional Medical Center
03.2023 - Current
Front Office Assistant
Pee Dee Nephrology
10.2015 - 01.2023
Billing Coordinator
Carolina Health Care
10.2010 - 01.2011
MST
McLeod Regional Medical Center
06.2007 - 04.2014
Associate of Applied Science - Health Information Management
Florence Darlington Tech
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