Dana Ward
Progressive
Cowpens
17
years of professional experience
Results-oriented professional with strong work ethic and adaptability. Skilled in fostering collaboration in diverse environments while mastering new skills independently. Focused on delivering high-quality outcomes that contribute to team success and organizational objectives.
Work History
Central Loss Report Representative
2 Years 7 Months- Documented and processed inbound calls related to vehicle accidents and property losses, providing essential support to policyholders.
- Gathered essential information regarding events, including timelines and involved parties.
- Executed retrieval of official claim files from company system and directed them to appropriate adjusting teams.
Customer Service Advocate
4 Years 7 Months- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Informed customers about billing procedures, processed payments, and assisted with payment option setups to streamline customer transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided a human connection to customers of Verizon, showed empathy and compassion to the customers dilemma and to their concerns.
- Exceeded company productivity standards on a consistent basis.
- Exceeded company productivity standards on consistent basis.
- Upheld privacy and security requirements for customer information.
- Provided a human connection to customers of Verizon, showed empathy and compassion to the customers' dilemma and to their concerns.
Customer Service Specialist
1 Month- Resolved customer inquiries and concerns, delivering quality service while meeting performance benchmarks.
- Fielded customer complaints and queries, expediting resolutions to enhance customer satisfaction.
- Asked probing questions to identify service needs and input information accurately into electronic systems.
Retail Sales Associate
4 Months- Greeted customers and assisted in locating requested items, enhancing customer satisfaction and loyalty.
- Answered customer questions and located merchandise efficiently, improving overall shopping experience.
- Delivered exceptional customer service by assisting customers with inquiries and providing product information.
Appeals Specialist
2 Years 4 Months- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Monitored claims reports to identify issues and collaborated with adjusters to resolve them effectively.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted insurance companies to gather essential information on policies and payment benefits for patients.
- Coordinated investigations of claims to confirm compensability and coverage, ensuring accurate processing.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Adjunct Professor
5 Years 6 Months- Taught billing and coding classes along with healthcare reimbursement to adults that were enrolled in a certificate program or an approved Associates program.
- Adapted teaching styles to address diverse learning needs of students.
- Created supportive classroom environment that encouraged learning and personal development.
- Guided students in reaching learning objectives through tailored support and feedback.
- Prepared, administered and graded exams and assignments to evaluate student progress.
Food Preparation Worker
1 Month- Adapted to changing demands in a busy work environment.
- Upheld cleanliness and sanitation standards to ensure food safety and prevent cross-contamination.
- Prepared high-quality products while adhering to food safety practices and ensuring timely presentation.
Medical Billing Manager
4 Years 3 Months- Resolved billing issues through detailed research and knowledge application, enhancing billing accuracy.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Helped customers bring accounts into good standing by implementing payment plans.
- Led team of 3 staff handling more than $30,000 in monthly charges.
- Conducted insurance verification and pre-authorization, coded allergy procedures and managed patient charts.
- Managed billing calendar and scheduled claims, ensuring timely payments.
Education
Associate of Science - Healthcare And Allied Health
Skills
Claims Documentation
Accurate Data Input
Microsoft Office Suite profiency
Customer Engagement
Call handling
Professional Telephone Demeanor
Claim processing
Issue resolution
Problem-Solving Abilities
Creative solutions
Analytical Thinking
High-Energy Attitude
Education and Training
other
Timeline
Central Loss Report Representative
Progressive
12.2023 - 07.2026Read More
Customer Service Advocate
Verizon
01.2019 - 08.2023Read More
Customer Service Specialist
Alorica
12.2018 - 01.2019Read More
Retail Sales Associate
Bath and Body Works, Limited Brands
08.2018 - 12.2018Read More
Appeals Specialist
Prisma Health Upstate
08.2016 - 12.2018Read More
Food Preparation Worker
SPINX
05.2014 - 06.2014Read More
Adjunct Professor
Virginia College
01.2011 - 07.2016Read More
Medical Billing Manager
Allergic Disease and Asthma Center
12.2009 - 03.2014Read More
Virginia College - Birmingham
Associate of Science from Healthcare And Allied Health
Read More