Danae Greene
Florence
Summary
Customer-focused and dependable professional with hands-on experience in customer service, cash handling, and team leadership. Strong communicator with the ability to resolve customer concerns, follow procedures, and work independently in fast-paced environments. Well-suited for remote roles including customer service representative, call center agent, live chat support, and virtual assistant. Reliable, tech-capable, and currently pursuing a college degree.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Lowes
Florence
07.2025 - 10.2025
- Assisted customers with selecting electrical products including lighting, wiring, switches, outlets, and circuit protection based on project needs
- Stocked, organized, and maintained electrical department inventory to ensure product availability and store safety standards
- Operated POS systems to process transactions, returns, and special orders accurately
- Responded to customer questions and concerns in a professional, solution-focused manner
- Collaborated with team members to meet daily sales goals and maintain department appearance
- Read and interpreted product specifications, labels, and diagrams to assist customers effectively
- Collaborated with team members to enhance customer experience.
- Resolved customer complaints efficiently and professionally.
- Educated customers about promotions and loyalty programs.
- Provided support to new employees during training sessions.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Leader / Customer Service Associate
KJ’s Market
Florence
12.2023 - 09.2024
- Provided friendly, professional customer service while assisting customers with questions, purchases, and concerns
- Handled cash transactions accurately and maintained accountability
- Trained new employees and supported team members during shifts
- Managed multiple tasks independently in a fast-paced environment
- Maintained clean, organized, and compliant workspaces
- Demonstrated reliability, punctuality, and strong work ethic
Education
Undergraduate Studies - Health Administration
Coastal Carolina University
Conway, SC 08.2024 - 03.2026
High School Diploma -
West Florence High School
Florence, SCSkills
- Customer Support (Phone, Chat, Email)
- Call Center & High-Volume Environments
- Clear Verbal & Written Communication
- Data Entry & Accuracy
- Cash Handling & Transaction Processing
- Time Management & Reliability
- Training & Team Support
- Problem Solving & De-escalation
- Fast Learner & Adaptability
- Following Scripts & Company Policies
Timeline
Customer Service Representative
Lowes
07.2025 - 10.2025
Undergraduate Studies - Health Administration
Coastal Carolina University
08.2024 - 03.2026
Shift Leader / Customer Service Associate
KJ’s Market
12.2023 - 09.2024
High School Diploma -
West Florence High School