Daniel Gaskins
Seneca
Summary
Customer-focused and technically proficient support professional with 2+ years of experience in remote call center and customer-facing environments. Skilled in troubleshooting software platforms, navigating 5+ systems simultaneously, and resolving high-volume inquiries efficiently. Maintains 95%+ quality compliance while meeting KPIs. Seeking a remote Customer Service or IT Support role where technical troubleshooting and service excellence work hand in hand.
Overview
7
7
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Greenville, SC
01.2024 - Current
- Monitor and troubleshoot surveillance and monitoring systems to ensure continuous operation.
- Document incidents and technical irregularities with 100% reporting accuracy in digital logging systems.
- Respond to system alerts and resolve issues efficiently while maintaining clear communication with staff and management.
- Demonstrate strong attention to detail, problem identification, and compliance with established procedures.
Customer Representative
Concentrix
Greenville, SC
04.2022 - 12.2023
- Handled 60–80 customer calls daily supporting H&R; Block and Humana accounts.
- Maintained 95%+ QA compliance through accurate CRM documentation.
- Troubleshot account access, billing, and software navigation issues across 5+ systems.
- Met or exceeded KPIs including resolution time and customer satisfaction benchmarks.
Customer Service Representative
Planet Comics
Anderson, SC
08.2019 - 03.2022
- Provided personalized product recommendations to increase repeat customer engagement.
- Processed POS transactions with high accuracy and strong cash-handling compliance.
- Resolved customer concerns while maintaining service quality standards.
Education
Associate of Science - Wildlife Biology
Tri-County Technical College
Pendleton, SCHigh School Diploma - undefined
Battery Creek High School
Beaufort, SC01.2018
Skills
- Technical Troubleshooting
- Remote Customer Support (Phone, Email, Chat)
- CRM Systems & Case Documentation
- Multi-System Navigation (5 Platforms)
- Call Center KPIs & Performance Metrics
- Conflict Resolution & De-escalation
- Compliance & Policy Adherence
- Data Entry & Reporting Accuracy
- Microsoft Word & Excel
- CRM & Call Center Platforms
- H&R; Block Software
- Humana Support Platforms
- Security Monitoring Systems
- Incident Reporting Tools
- POS Systems
- Basic Network & System Navigation
Timeline
Security Guard
Allied Universal Security Services
01.2024 - Current
Customer Representative
Concentrix
04.2022 - 12.2023
Customer Service Representative
Planet Comics
08.2019 - 03.2022
High School Diploma - undefined
Battery Creek High School
Associate of Science - Wildlife Biology
Tri-County Technical College