Results-driven manager with a proven track record in customer service and operational effectiveness. Skilled in staff training and team leadership, consistently enhancing performance and delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Manager
Marshalls Store
Easley, SC
06.2023 - Current
Supervised daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored team members to enhance performance and operational effectiveness.
Conducted staff scheduling to align workforce with peak business demands.
Analyzed sales trends to optimize merchandising and improve product placement.
Addressed customer inquiries and resolved complaints to foster positive shopping experiences.
Merchandise Team Manager
Belk Department Store
Toccoa, GA
01.2020 - 02.2022
Led merchandising strategies to optimize product placement and enhance visual appeal.
Trained and mentored team members on inventory management best practices.
Analyzed sales data to adjust product assortments and maximize profitability.
Developed team schedules to align staffing with peak shopping times effectively.
Assistant Store Manager
Carters Oshkosh
Concord Mills Mall
06.2017 - 05.2018
Led daily store operations, ensuring exceptional customer service and team performance.
Trained and mentored staff on sales techniques and product knowledge to enhance team efficiency.