Daniel Levering
Williamston
Summary
Experienced manager adept at overseeing multiple tasks and successfully managing employees. Committed to delivering outstanding customer service and providing assistance. Possesses extensive knowledge of service delivery and proven multitasking abilities. Dedicated to maintaining professional relationships to increase profitability and drive business results. Ensures customer satisfaction by consistently delivering exceptional service and unmatched support. Experienced team building.
Overview
39
39
years of professional experience
Work History
Multi Site Maintenance/ Service Supervisor
Continental Properties Company, Inc
07.2021 - Current
- Daily team leader, Budget control, trainer & instructor, Brand ambassador, quality control, Cap expenditure negotiator and point person, vendor setup and relations, customer service, Scheduler for daily, monthly and yearly projects and task, pool operate, mentor, monthly contributor to company maintenance team presenters, property inspector, Monthly safety inspection, interview for staff additions
- Increased onsite efficiency through the implementation of automated scheduling systems for recurring tasks and preventative measures.
- Boosted employee retention rates through effective leadership tactics that emphasized clear expectations, ongoing support, recognition of accomplishments, and opportunities for growth within the organization.
- Streamlined maintenance processes by identifying inefficiencies and implementing best practices for increased productivity.
- Collaborated with cross-functional teams to streamline facility operations and minimize disruptions during maintenance work.
- Consistently met project deadlines by effectively managing resources, anticipating challenges, and adjusting plans as needed.
- Contributed to business continuity planning efforts by developing robust disaster recovery protocols designed to minimize operational disruptions in case of unforeseen events.
- Managed budget constraints while ensuring necessary resources were allocated to critical maintenance projects, maximizing ROI on investments.
- Ensured compliance with applicable regulations, maintaining accurate records of all performed maintenance activities.
- Sustained optimal inventory levels by monitoring usage trends and coordinating timely replenishment of materials and supplies.
- Supported capital improvement projects by collaborating with contractors, overseeing construction efforts, and ensuring adherence to timelines and budgets.
- Maintained open lines of communication between staff members to foster a collaborative environment that facilitated efficient problem-solving in response to unexpected issues or incidents.
- Fostered relationships with internal stakeholders and external partners, acting as a liaison between departments to coordinate necessary maintenance activities effectively.
- Developed staff competencies through comprehensive training programs and on-the-job mentoring for improved performance.
- Reduced equipment downtime through proactive preventive maintenance and efficient repair strategies.
- Enhanced site safety by implementing routine maintenance schedules and conducting regular inspections.
- Implemented risk mitigation strategies by identifying potential hazards during routine inspections and addressing them promptly with corrective actions.
- Enhanced the facility''s appearance through regular cleaning, landscaping, and cosmetic improvements that contributed to a professional and welcoming environment.
- Evaluated vendor services for quality assurance, negotiating contracts to secure cost-effective solutions for site maintenance needs.
- Promoted energy conservation with the adoption of sustainable practices, reducing overall utility costs for the facility.
- Optimized maintenance workflow by creating and updating work order requests, tracking progress, and prioritizing tasks.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
- Developed work schedules for team members to maximize shift coverage.
- Provided onsite training to help develop employee skills.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Developed and maintained positive relationships with clients and other stakeholders.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
Area Maintenance/ Service Manager
Redwood Living Inc
05.2020 - 07.2021
- Train maintenance staff in South & North Carolina, ensure proper guidelines are followed, coach team/individual in positive projective outcomes
- Train in customer service, maintenance, company culture
- Negotiate contracts region wide
- Coverage of open positions, assist regional team/corporate in any and all maintenance needs and practices
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Installed and maintained plumbing and HVAC systems.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
Service Manager
Redwood Living
10.2017 - 05.2020
- Oversee the day to day running of High end rental Neighborhood
- Everything from hands on to resident retention, marketing, service request, log books, vendor acquisitions
- Coordinate service for property, perform service request of property, monthly and annual budget oversight, customer service liaison, fill in for tour visits, perform daily property inspection, price negotiations for contracted services
- Coordinate outside vendors
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
Area Coordinator
Stow Company
02.2015 - 10.2017
- Run the day to day operations within department, oversee cell needs and requirements, Coordinates needs with other departments an Heads, scheduling, team training, implementing new policies and procedures, fives team member, quality auditing, team lead
- Monitored key performance indicators to identify areas for improvement and implement necessary changes.
- Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
- Boosted employee morale with regular recognition of achievements and personalized feedback.
- Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
- Developed comprehensive training programs for new hires, ensuring quick integration into the team.
- Led strategic planning efforts within the area of responsibility, setting clear goals aligned with organizational objectives.
- Increased efficiency by streamlining processes and introducing time-saving tools in daily operations.
- Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
- Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Operations Manager
Krystal Kleen
08.2006 - 01.2015
- Run daily operations of company
- Customer relations
- Human resources
- Daily scheduling
- Sales
- Budgeting
- Accounting
- Xactimate, Handle all commercial accounts, all outside bids, all insurance claims(restoration) adjusters, billing for all insurance accounts
- Marketing, Customer database
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Multi Site Manager
Independent Management Services
08.2004 - 08.2006
- Run day to day operations of two sites Maintain fair housing standards Manage on site staffs Handle marketing for communities Control all incoming and outgoing accounts Meet with local and Federal housing agencies Investigate future Properties Inspect other IMS Properties Manage outside contractors Profit margins and annual Budgets Handle evictions Meet with residents and or resident committees
- Managed vendor relationships effectively, negotiating contracts for better terms and maintaining strong working partnerships.
- Maximized revenue generation by analyzing sales data trends across various regions to identify new growth opportunities.
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Facilitated knowledge sharing among team members across different locations through regular meetings, workshops, and training sessions.
- Managed budgets effectively by tracking expenses closely, identifying cost-saving opportunities, and implementing financial controls when necessary.
- Enhanced employee morale through the implementation of recognition programs, training opportunities, and open lines of communication.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
- Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
- Led cross-functional teams to achieve project milestones and deliver results on time and within budget.
Community Manager
Sun Communities
02.2003 - 07.2004
- Ensure community meets projected budget Maintain community standards Initiate marketing efforts for the community Supervise onsite Personnel Assure payment of community expenses Market Sun home models and brokered homes Salesman for new and used homes
District Maintenance Supervisor
Sun Communities
01.2001 - 02.2003
- Supervise and schedule maintenance work of four large manufactured home communities Oversee and assist staff in all aspects of property maintenance Bid, coordinate, schedule and supervise outside contractors Site preparations, cement work & complete set up and downs of homes Maintain proper maintenance of community vehicles Perform required maintenance and construction of grounds and facilities including lawns, buildings, streets, pools, curbside, and water reading scanning equipment, underground sprinkling and utilities Prioritize and resolve community service requests Perform24hour on call emergency repairs Operate multiple machinery and power equipment Snow plowing and salting with necessary equipment
Roofing contractor
Self employed
06.1986 - 01.2001
- Roofed residential and commercial properties year round Heavy equipment operation's Generated accounts through sales Responded to customer requests and scheduled contracted jobs Worked closely with general contractors
Education
High School Diploma - Drafting
Zeeland High School
Zeeland, MI06.1989
Skills
- Complaint handling
- Management experience
- Scheduling expertise
- Supervisory role experience
- Employee engagement
- Multitasking and organization
- Staff training
- Critical thinking
- Training development aptitude
- Coordination
- Active listening
- Brand representation
- Customer service
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Team development
Timeline
Multi Site Maintenance/ Service Supervisor
Continental Properties Company, Inc
07.2021 - Current
Area Maintenance/ Service Manager
Redwood Living Inc
05.2020 - 07.2021
Service Manager
Redwood Living
10.2017 - 05.2020
Area Coordinator
Stow Company
02.2015 - 10.2017
Operations Manager
Krystal Kleen
08.2006 - 01.2015
Multi Site Manager
Independent Management Services
08.2004 - 08.2006
Community Manager
Sun Communities
02.2003 - 07.2004
District Maintenance Supervisor
Sun Communities
01.2001 - 02.2003
Roofing contractor
Self employed
06.1986 - 01.2001
High School Diploma - Drafting
Zeeland High School
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