Daniel Oskoei
Columbia
Summary
Senior Field Service Engineer with 22+ years of experience in high-end printers and multifunction systems. Expert in diagnosing mechanical, software, and network issues, preventive maintenance, and on-site service. Proven record in mentoring technicians, maintaining detailed service documentation, liaising with IT departments, and delivering high customer satisfaction in corporate and banking environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Printer & MFPs Engineer
DiGiTEXX Company for Digital Office Systems Ltd.
04.2022 - 02.2025
- Company Overview: Germany
- Diagnosed and resolved complex mechanical, software, and network issues escalated from field engineers.
- Installed and configured multifunction systems, including secure and cloud printing solutions.
- Conducted user training and provided consultation on system use.
- Maintained and repaired multifunction systems on-site; monitored recurring device issues and reported trends to management.
- Assisted in solving escalated technical problems and collaborated with client IT departments.
- Managed assigned equipment and technical property, ensuring proper maintenance and tracking.
- Developed service documentation and collaborated with sales teams on customer needs.
- Achievement: Reduced equipment downtime by 15% while maintaining customer satisfaction above 95%.
- Germany
Printer & MFPs Engineer
Brown's Office Machines Ltd. (Kyocera & Brother Partner)
12.2020 - 03.2022
- Company Overview: Germany
- Installed, configured, and maintained multifunction systems in corporate networks.
- Diagnosed and repaired mechanical, software, and network issues; conducted preventive maintenance.
- Provided on-site technical support to high-profile clients.
- Maintained Field Service Reports and technical documentation.
- Ensured compliance with health, safety, and client on-site policies.
- Achievement: Reduced equipment downtime by 15% through proactive maintenance.
- Germany
Head of Customer Service Department
S.A.A.
05.2012 - 11.2020
- Led and supervised the technical support team, ensuring timely and high-quality service delivery.
- Diagnosed and resolved escalated mechanical, software, and network issues.
- Maintained, repaired, and optimized multifunction systems on-site for corporate clients and banks.
- Monitored service performance metrics and implemented improvements.
- Provided guidance, mentoring, and training for junior technicians.
- Maintained detailed service documentation and liaised with client IT departments and manufacturers.
- Achievement: Managed 30+ daily service tickets with a 90%+ resolution rate, exceeding KPIs.
Printer & MFPs Engineer
03.2006 - 04.2012
- Installed, configured, and connected multifunction systems, including software and hardware setup.
- Maintained and repaired multifunction systems on-site.
- Diagnosed mechanical, software, and network issues independently.
- Provided on-site and telephone customer support.
- Maintained service documentation and coordinated with client IT departments.
- Performed warranty repairs under supervision.
- Achievement: Contributed to high system uptime and reduced repeat service calls.
Education
Bachelor's degree - Mechanical Engineering
Azad University (IAU)
09.2002
Diploma -
Printer Engineer Diploma Program
02.2006
Skills
- Multifunction Printer
- MFP Installation & Maintenance
- Mechanical
- Software & Network Troubleshooting
- Preventive Maintenance & Downtime Reduction
- Field Service Reports & Technical Documentation
- Escalated Issue Resolution & IT Liaison
- Customer Training & Technical Support
- Team Leadership & Mentoring
- Compliance with Safety & Client Protocols
- Warranty Repairs & Equipment Management
Certification
- Certified Technician - HP LaserJet & PageWide (Advanced Training), HP
- Certified Technician - Kyocera MFPs (Fundamental to High-End) & Document Management Systems (DMS), Kyocera
- Certified Technician - Konica Minolta MFPs (Hardware & Software, Advanced Training), Konica Minolta
- Certified Technician - Lexmark MFPs (Hardware & Software), Lexmark
- Certified Technician - Brother MFPs (Hardware & Software), Brother
Projects
Printer Engineer Diploma Program, 10/01/02, 02/28/06, Completed 3.5 years of vocational training in printer systems, electronics, and network integration. Assisted senior technicians with complex repair tasks. Learned technical specifications, repair procedures, and system configuration for multiple printer models.
Timeline
Senior Printer & MFPs Engineer
DiGiTEXX Company for Digital Office Systems Ltd.
04.2022 - 02.2025
Printer & MFPs Engineer
Brown's Office Machines Ltd. (Kyocera & Brother Partner)
12.2020 - 03.2022
Head of Customer Service Department
S.A.A.
05.2012 - 11.2020
Printer & MFPs Engineer
03.2006 - 04.2012
Bachelor's degree - Mechanical Engineering
Azad University (IAU)
Diploma -
Printer Engineer Diploma Program
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