Daniel Romanelli
Charleston
Summary
Dynamic professional with experience as a Front Desk Agent at The Dewberry Hotel, excelling in guest accommodations and conflict management. Proven ability to enhance customer satisfaction through effective planning and transaction processing. Recognized for fostering relationships that drive retention and delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Dewberry Hotel
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Barista/ Shift Lead
The Indigo Road
10.2022 - 08.2024
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Served consistent portions following recipes and control standards.
Lab Technician
MUSC
11.2021 - 11.2022
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Assisted scientists by collecting and organizing laboratory data.
- Collaborated with researchers and scientists to design and execute experiments.
Education
Bachelor of Arts - Psychology
College of Charleston
Charleston, SC05-2024
Skills
- Guest accommodations
- Transaction processing
- Time management
- Effective planning
- Conflict management
- Oral and written communications
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
The Dewberry Hotel
08.2024 - Current
Barista/ Shift Lead
The Indigo Road
10.2022 - 08.2024
Lab Technician
MUSC
11.2021 - 11.2022
Bachelor of Arts - Psychology
College of Charleston
Similar Profiles
Sherry DewberrySherry Dewberry
Administrative Assistant at DewberryAdministrative Assistant at Dewberry
CHRISTABEL SINGALCHRISTABEL SINGAL
Housekeeping Coordinator at The Dewberry CharlestonHousekeeping Coordinator at The Dewberry Charleston
MIHIR PATELMIHIR PATEL
Management Trainee at The Dewberry CharlestonManagement Trainee at The Dewberry Charleston
Veronica SkidmoreVeronica Skidmore
ESL Teacher at Lake Land CollegeESL Teacher at Lake Land College
Halle SpankeHalle Spanke
Certified Medical Assistant at Charleston ENT and AllergyCertified Medical Assistant at Charleston ENT and Allergy