Daniel Sumter
Columbia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Teller
Wells Fargo
06.2021 - 08.2022
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
Customer Service Representative
Sykes Enterprises Inc.
09.2020 - 06.2021
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2017
Skills
- Sales expertise
- Calm and Professional Under Pressure
- Complaint resolution
- Inbound and Outbound Calling
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
Timeline
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
Teller
Wells Fargo
06.2021 - 08.2022
Customer Service Representative
Sykes Enterprises Inc.
09.2020 - 06.2021
High School Diploma -
Lower Richland High School
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