Daniel Zanfardino
North Myrtle Beach
Summary
Highly motivated and experienced customer service and property manager with a professional-level education. Seeking a position to utilize skills and education for contributing to an organization's success and growth. Excel in verbal and written communication, and effective in negotiating contracts with property owners. Proficient in time management, property management software, and other computer applications. Stay updated on the latest updates and nuances in the operations and software, bringing valuable knowledge to the table. Excellent administrative and management skills enhance success in this field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager of Fitness Center/Recreation
Kingston Resorts/Embassy Suite/Hilton
10.2019 - Current
- Forecasting and Budgeting
- Collecting monthly payments
- Managing over 650 membership accounts / Managing 160 Pool Memberships
- Manage contract agreements with Maintenance vendors
- Increased membership revenue by 15K each month
- Staff hiring and managing over 20 employees
- Hosting Pickleball and Tennis Tournaments
- Working with computer programs OnQ, Book4time, Concept, Accounts Receivable, Agilisys, Hotel Effectiveness, Profit Sword, Kipsu, Trane and Amadeus
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Owner Services Manager
Century 21 Thomas
01.2004 - 01.2019
- Manage 250+ properties/Owner accounts
- Establish and maintain positive relationships with owners and vendors
- Negotiate contract agreements with Property Owners
- Conduct regular inspections and rate each property to insure Organizational Standards
- Monitor unit activity and review daily reports
- Prospecting to get new properties in our inventory
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Real Estate License - Property Management License
Department of Labor, Licensing and Regulations
Bachelor of Science - Hotel, Restaurant and Tourism Management
UNIVERSITY OF SOUTH CAROLINA
01.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Computer skills
- Financial records oversight
- Revenue management
Certification
Department of Labor, Licensing and Regulations, Real Estate License (Property Management License)
Timeline
Manager of Fitness Center/Recreation
Kingston Resorts/Embassy Suite/Hilton
10.2019 - Current
Senior Owner Services Manager
Century 21 Thomas
01.2004 - 01.2019
Bachelor of Science - Hotel, Restaurant and Tourism Management
UNIVERSITY OF SOUTH CAROLINA
Department of Labor, Licensing and Regulations, Real Estate License (Property Management License)
Real Estate License - Property Management License
Department of Labor, Licensing and Regulations
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