DANIELE MORGAN
Woodruff
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Spartanburg Regional Medical Center
Spartanburg
04.2018 - 08.2019
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by verifying records to update computer system and patient charts.
Patient Service Representative
Doctors Care Urgent Care
Spartanburg
01.2017 - 04.2018
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Ensured all necessary paperwork was completed prior to patient visits.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by verifying records to update computer system and patient charts.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Medical Technologist
Alpha health and rehab
Greer
04.2010 - 04.2017
- Performed laboratory tests such as hematology, urinalysis, coagulation and chemistry to detect abnormal conditions in patients.
- Used microscopes and cell counters to perform assigned tasks.
- Assessed equipment regularly by conducting instrument function inspections and calibrations.
- Planned and carried out regular maintenance on equipment by following procedures and manufacturers' guidelines.
- Collaborated with other healthcare professionals to develop strategies for managing patient care needs.
- Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
Education
Associate of Science -
Greenville Technical College
Greenville, SC07-2010
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Data entry
- Customer service
- Medical terminology
- Billing procedures
- Conflict resolution
- Interpersonal communication
- Problem solving
- Time management
- Communicating to patients and families
- Healthcare industry
Timeline
Patient Service Representative
Spartanburg Regional Medical Center
04.2018 - 08.2019
Patient Service Representative
Doctors Care Urgent Care
01.2017 - 04.2018
Medical Technologist
Alpha health and rehab
04.2010 - 04.2017
Associate of Science -
Greenville Technical College