Danielle craft

To give a fabulous dining experience, where punctuality and need is a focus and understanding for each customer. Timely making sure sidework is being completed as well through the shift, so as a team we can succeed. Another extremely important component was keeping food prep and serving areas clean, organized and sanitary.

• Learned menu offerings and effectively communicated details to enhance guest experience.
• Assisted in delivering exceptional customer service during busy dining hours.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Adapted quickly to changing priorities and customer needs in fast-paced environment.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Serving authentic Sicilian dishes, as well as custom daily specials that were communicate to customers, as well as wines and deserts to accompany dishes as well.

• Maintained cleanliness and organization of dining area to meet health and safety standards.
• Supported team members by providing assistance during peak service times.
• Engaged with customers to build rapport and encourage repeat visits through positive interactions.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

It was my responsibility to manage and take care of my guests in a 20 person seated bar, inside and outside tables, as well as providing cocktails, beer, and wines to a full dinning room, while keeping my own customers taken care of and satisfied.

• Delivered exceptional customer service, ensuring guest satisfaction during high-volume shifts.
• Collaborated with kitchen staff to expedite orders and maintain food quality standards.
• Trained new servers on menu items and service protocols to enhance team performance.
• Managed cash register operations, accurately processing transactions and handling payments.