Danielle Edwards
Charleston
Summary
Dynamic Clinical Operations Manager at The Surgery Center of Charleston/Charleston ENT, showcasing expertise in clinical leadership and quality improvement. Well versed in clinical documentation, chart audits, and excellent patient care. Demonstrated exceptional managerial experience and interpersonal skills, ensuring regulatory compliance and fostering a collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager/Registered Nurse
The Surgery Center of Charleston at Charleston ENT
06.2018 - Current
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Performed daily and quarterly chart audits.
- Recorded and investigated all incidents or infections reported.
- Monitor any employee injuries or exposures in alliance with OSHA.
- Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
- Worked in staffing as a Pre-Operative nurse, Operating Room Nurse, and PACU Nurse 50-75% of the week.
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
- Enhanced staff productivity through effective training programs and performance management strategies.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Led the implementation of electronic medical records systems which streamlined documentation processes while maintaining high standards of patient privacy.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
Registered Nurse, Medical-Surgical Unit
Roper St. Francis Hospital
07.2016 - 01.2019
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and making recommendations for process enhancements.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Bachelor of Science - Nursing
University of South Carolina
Columbia, SC05-2016
Skills
- Adverse event reporting
- Audit preparation
- Document management
- Protocol development
- Clinical leadership
- Managerial experience
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Cardiac Life Support Certification (PALS)
Timeline
Clinical Operations Manager/Registered Nurse
The Surgery Center of Charleston at Charleston ENT
06.2018 - Current
Registered Nurse, Medical-Surgical Unit
Roper St. Francis Hospital
07.2016 - 01.2019
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Cardiac Life Support Certification (PALS)
Bachelor of Science - Nursing
University of South Carolina
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