Danielle Ehmer
Myrtle Beach
Summary
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Representative
Coastal Cancer Center
Myrtle Beach, SC
03.2025 - 06.2026
- Educated patients on treatment options and insurance processes.
- Managed patient inquiries and resolved issues promptly and effectively.
- Developed patient communication materials for enhanced understanding of services.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Processed insurance claims, ensuring compliance with regulations and accuracy in submissions.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Assisted patients in understanding their financial responsibilities and payment options.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
Police Officer
Town Of Surfside Beach
Surfside Beach, SC
07.2021 - 05.2023
- Diffused volatile situations using training and expertise.
- Served subpoenas and court documents in alignment with legal protocols.
- Consistently enforced laws and regulations.
- Conducted preliminary and follow-up investigations of criminal incidents, hazardous situations, and vehicle collisions.
- Demonstrated ability to analyze complex situations and develop effective solutions.
- Escorted inmates to court appearances and monitored behavior to maintain order.
- Provided testimony in court proceedings as needed regarding arrests made or other related matters.
- Enforced traffic laws by issuing citations and warnings when necessary.
- Upheld public trust and provided excellent service to different communities.
- Executed arrest warrants, located, and took persons into custody.
- Displayed proficiency in the use of firearms, chemical agents and physical force when necessary.
- Displayed expertise in using computer systems for record keeping purposes.
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups.
- Adhered to departmental policies and procedures at all times.
Police Dispatcher
Moore County Sherifs Department
Carthage, NC
02.2021 - 06.2021
- Operated a multi-line switchboard efficiently while managing high volume of incoming calls during peak hours.
- Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs.
- Remained calm under pressure while taking 911 calls during crisis situations.
- Provided emergency medical instructions to callers.
- Monitored various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Recorded details of calls, dispatches, and messages.
- Maintained accurate logs of all incoming calls, including nature of call, location, and time dispatched.
- Utilized multi-line telephone systems to answer incoming calls for assistance.
- Performed clerical duties such as filing reports or entering data into computer database.
- Updated daily log entries with pertinent details related to incidents that occurred overnight.
- Utilized various computer systems to track officers' activities, dispatch personnel and enter data into records management system.
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions.
- Researched criminal histories utilizing multiple databases to provide detailed background information for officers in the field.
- Managed multiple radio channels simultaneously while monitoring transmissions from police officers in the field.
- Displayed excellent communication skills when communicating with callers in distress or other emergency personnel.
- Learnt material and pass required tests for certification.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
Police Officer
Town Of Surfside Beach
Surfside Beach, SC
05.2016 - 08.2020
- Administered first aid when necessary, including CPR certification if required.
- Relayed emergency request information to appropriate agency dispatchers.
- Conducted community programs to educate on drug abuse and violence prevention.
- Served warrants and subpoenas to present evidence, suspects and witnesses to court.
- Interviewed victims, complainants and witnesses to obtain accurate information.
- Responded to crimes in progress according to established procedures to effectively de-escalate situation.
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups.
- Escorted inmates to court appearances and monitored behavior to maintain order.
- Effectively managed multiple tasks simultaneously under stressful conditions.
- Executed arrest warrants, located, and took persons into custody.
- Displayed expertise in using computer systems for record keeping purposes.
- Diffused volatile situations using training and expertise.
- Apprehended individuals and transported to police custody.
- Consistently enforced laws and regulations.
- Demonstrated ability to analyze complex situations and develop effective solutions.
- Enforced traffic laws by issuing citations and warnings when necessary.
- Provided testimony in court proceedings as needed regarding arrests made or other related matters.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Identified, pursued, and arrest suspects and perpetrators of criminal acts.
- Developed strong relationships with community members through proactive policing initiatives.
Sales Clerk
Urban Civil Defense
Henderson, NV
02.2013 - 05.2015
- Participated in team meetings to discuss new initiatives or strategies related to sales goals.
- Estimated cost of repair or alteration of merchandise.
- Arranged and display merchandise to promote sales.
- Remained current on relevant product and industry information to provide up-to-date catalogs and services.
- Assisted co-workers during busy periods or when help was needed in other departments.
- Tracked stock levels to ensure availability of desired products.
- Maintained accurate records of transactions, including sales receipts, credit card payments, and cash transactions.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Followed safety protocols when handling hazardous materials or dangerous equipment.
- Adhered to company policies and procedures while attending to customer needs.
- Demonstrated knowledge of store merchandise by providing detailed product information to customers.
- Maintained records related to sales.
Education
Medical Billing and Coding Diploma - Medical Billing And Coding
Bryant & Stratton College
Buffalo12-2024
High School Diploma - undefined
Carolina Forest High School
Myrtle Beach06-2010
Skills
- CPT coding knowledge
- Patient confidentiality
- Procedural Coding
- Medical Terminology
- Electronic Health Records
- HIPAA Compliance
- Pharmacology knowledge
- Data Entry
- ICD-10 Coding
- Insurance verification
- Patient service and assistance
- Medical billing
Certification
Certified Coding Associate (CCA), 2025
Timeline
Patient Representative
Coastal Cancer Center
03.2025 - 06.2026
Police Officer
Town Of Surfside Beach
07.2021 - 05.2023
Police Dispatcher
Moore County Sherifs Department
02.2021 - 06.2021
Police Officer
Town Of Surfside Beach
05.2016 - 08.2020
Sales Clerk
Urban Civil Defense
02.2013 - 05.2015
High School Diploma - undefined
Carolina Forest High School
Medical Billing and Coding Diploma - Medical Billing And Coding
Bryant & Stratton College