Danielle Holbrook
Edgefield
Summary
Successful in managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Able to complete projects accurately and in a timely manner. Successful in displaying a customer-first mentality while interacting with customers. An understanding and empathetic communicator adept in connecting with others in an enthusiastic manner. Seasoned Bank Teller well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction. Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
27
27
years of professional experience
Work History
Preschool Teacher
Sunshine House of Aiken
03.2024 - 01.2025
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
Professional House Cleaner
Two Maids and a Mop
01.2023 - 01.2024
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
Janitorial Supervisor
Allegiance Industries
06.2020 - 01.2023
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
Lead Teller
Wells Fargo
06.2015 - 06.2020
- Maintained balancing
- Sold cashier's checks, traveler's checks and money orders.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Trained and directed new hires during department orientations.
- Maintained friendly and professional customer interactions.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Pulled daily branch reports.
- Continued education on current banking products and services through
- Handled various accounting transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized, stocked and maintained the teller window area.
Assistant Store Manager
Christopher And Banks
05.2007 - 04.2015
- Monitored security and handled incidents in a calm and professional manner.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Trained and managed associates in customer service and sales techniques.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Conducted store inventories once per quarter.
- Assisted in meeting standards for customer service and quality.
- Maintained an exceptionally clean, customer-friendly and well-run department.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Performed mandatory audits to ensure compliance in all areas were met.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Coached the team on effective upselling and cross-selling methods.
- Alerted customers to upcoming sales events and promotions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Answered customer questions regarding merchandise and pricing.
- Communicated clear expectations and goals to each team member.
- Cleaned and organized the store, including the checkout desk and displays.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Answered customer telephone calls promptly and in an appropriate manner.
- Kept areas clean, tidy and professional in appearance.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Contacted other store locations to determine merchandise availability.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Responded to customer concerns with friendly and knowledgeable service.
- Converted unhappy customers to happy customers
- Assisted customers with prompt and polite support in-person and via telephone.
- Operated a cash register for cash, check and credit card transactions
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Identified potential shoplifters and alerted management.
- Actively pursued personal learning and development opportunities.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Welcomed customers into the store and helped them locate items.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Engaged with customers in a sincere and friendly manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Built relationships with customers to increase likelihood of repeat business.
- Mentored new sales associates to contribute to the store’s positive culture.
Intergrational Specialist
Lyndon Childrens Center
04.1998 - 04.2007
- Created new lesson plans based on course objectives.
- Planned, implemented, monitored and assessed classroom instructional program.
- Developed activities and integrated technology to diversify instruction.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Modified the general education curriculum for special-needs students based on various instructional techniques and technologies.
- Maintained safety and security of all youth under care.
- Facilitated group sessions and provided one-on-one support.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Met with parents to resolve conflicting educational priorities and issues.
Education
Bachelor of Science - Human Services/counseling
Lyndon State College
Lyndonville, VT1998
Skills
- Customer service
- Complex problem-solving
- Risk analysis and management
- Positive
- Customer-oriented
- Excellent time management skills
- Goal-oriented
- Interpersonal skills
- Cash handling expertise
- High level of accuracy
- Cheerful
- Compliance, banking laws and regulations
- Self-sufficient
- Practices due diligence
- Strong customer relations
- People-oriented
Timeline
Preschool Teacher
Sunshine House of Aiken
03.2024 - 01.2025
Professional House Cleaner
Two Maids and a Mop
01.2023 - 01.2024
Janitorial Supervisor
Allegiance Industries
06.2020 - 01.2023
Lead Teller
Wells Fargo
06.2015 - 06.2020
Assistant Store Manager
Christopher And Banks
05.2007 - 04.2015
Intergrational Specialist
Lyndon Childrens Center
04.1998 - 04.2007
Bachelor of Science - Human Services/counseling
Lyndon State College
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