Danielle J. Herbert
Mt. Pleasant
Summary
Achievement-oriented professional with strong experience in sales, program management, operations management, and public relations. Proven track record of managing complex projects and developing successful programs while leading teams toward overall success. Provides exceptional skills in strategic planning, business development, project management, and relationship management. Consistently identifies opportunities for advancing business objectives while implementing practices for process improvement. Value-centric leader who thrives in fast-paced environments delivering forward-thinking and professionalism.
Overview
40
40
years of professional experience
Work History
FPS Executive I
Hilton Grand Vacations (HGV)
09.2019 - Current
- Operational Leadership: Coordinated with hotels to support smooth daily operations, ensuring high standards were met in guest services, housekeeping, and overall hotel functions
- Collaborated with hotel management and staff, addressing guest complaints and ensuring top-tier service
- Financial Management: Contributed to the financial performance of the hotels by generating revenue through the promotion and sale of HGV packages
- Achieving and exceeding monthly sales goals
- Guest Experience Management: Promoted hotel functions and amenities while offering concierge services to enhance the guest experience
- Fielded questions and resolved guest issues promptly, maintaining high satisfaction levels and ensuring a positive hotel reputation
- Staff Management and Development: Contributed to team training, fostering communication and teamwork to improve performance
- CRM Proficiency: Leveraged Salesforce and HGV proprietary software for tracking guest interactions, managing sales and leads
Regional Program Manager/Ombudsman
Way To Go Connecticut
07.2013 - 12.2017
- Operational Leadership: Established and directed daily operations of a regional program, managing both paid and volunteer staff
- Developed and implemented operational policies to ensure efficiency and compliance with federal guidelines
- Regularly monitored program activities and resolved operational challenges
- Financial Management: Developed and managed an annual budget, conducting financial analysis to ensure fiscal responsibility
- Reviewed financial reports and implemented strategies to meet financial goals while maximizing program efficiency
- Staff Management and Development: Supervised recruitment, hiring, and training of program staff
- Conducted performance evaluations and provided feedback, fostering a collaborative and inclusive work environment that promoted professional development
- Client Experience Management: Acted as Ombudsman, representing the interests of stakeholders and ensuring their needs were met
- Delivered educational presentations and hosted events to increase community engagement, while addressing concerns and enhancing satisfaction among program participants
- Strategic Planning and Development: Developed new program initiatives and led strategic planning efforts to ensure the program’s long-term success
- Collaborated with community leaders and partners to identify growth opportunities and align program objectives with community needs
- Compliance and Risk Management: Ensured full compliance with Federal Transit Administration guidelines and other regulations
- Regularly reviewed program activities, identified potential risks, and implemented procedures to mitigate them
Business Office Manager / Program Coordinator
North Central Regional Mental Health Board, Inc.
04.2000 - 06.2013
- Operational Leadership: Oversaw business office operations and provided support to the Executive Director, Executive Board, staff, and 100+ volunteers, ensuring smooth organizational functioning
- Managed day-to-day operations, including clerical, technical, and organizational support
- Financial Management: Managed budgets, financial records, and audit reports
- Developed and maintained spreadsheets and graphs to track financial performance
- Researched and wrote multiple grant applications for state and federal funding
- Staff Management and Development: Implemented human resources policies, conducted onboarding, and established performance management processes for program staff
- Coordinated programs across the service area, working closely with partner boards and volunteers
- Event Planning and Coordination: Organized large-scale fundraising events, annual meetings, award dinners, and conferences, accommodating up to 300 participants
- Planned logistics, managed timelines, and ensured successful event execution
- Consumer Experience Management: Interacted daily with the public, volunteers, staff, and state officials, providing program information and resolving inquiries
- Served as a liaison, ensuring stakeholders’ needs were met
- Technology and Software Proficiency: Managed computer network functionality, trained employees on software applications, and ensured the office ran efficiently using Microsoft Office and other tools
Owner / Professional Photographer
Capitol Studios Photography, LLC
01.1985 - 01.2000
- Operational Leadership: Managed all aspects of the commercial photography studio, including operations management, sales, marketing, finance, customer service, and human resources
- Directed order fulfillment and client relations to ensure customer satisfaction
- Financial Management: Managed financial records, created and tracked budgets, and maintained payroll, labor schedules, and inventory control
- Staff Management and Development: Supervised staff, coordinated labor hours, and managed employee schedules to ensure operational efficiency and optimal client service
- Business Development and Marketing: Drove business growth by soliciting commercial and individual clients, negotiating contracts, and creating strategic marketing and advertising campaigns
- Customer Experience and Engagement: Established long-term relationships with clients through exceptional customer service, ensuring repeat business and referrals
Education
Bachelor of Arts (BA) - Business Administration studies
Central Connecticut State College
New Britain, CTCertificates - Photographic Arts
Case Academy of Photographic Arts
Hudson, FLSkills
- Program Management
- Business Development
- Strategic Planning
- Public Relations
- Negotiation Skills
- Operations Management
- Relationship Management
- Microsoft Office
- Team Management
- Forecasting
- Budgeting
- Leadership
- Communication Skills
- Hotel Experience
Websites
Awards
- Excellence in Transportation Award, Connecticut Associate for Community Transportation, 01/01/17
- Outstanding Lion of the Year, Greater Hartford Host Lions Club, 01/01/17
- Whitney & Edna Jacobs Advocate Award, North Central Regional Mental Health Board, Inc., 01/01/10
Volunteer Experience
- Charleston Lions Club, Charleston, SC, 01/01/17, Present
- Greater Hartford Host Lions Club, West Hartford, CT, 01/01/16, 12/31/17
Professional Development
- Invited Speaker to 2017 National Conference, Community Transportation Assoc. of America, 01/01/17
- Massachusetts Community Transportation Coordination Conference, 01/01/15 - 12/31/17
- Understanding ADA, Rutgers National Transit Institute, 01/01/16
- New York Tri-State Mobility Management Conference, 01/01/15 - 12/31/16
- ADA Coordinator, Obligations of Municipalities, Public Rights of Way, ADA Coalition of CT, 01/01/14
- Public Relations & Media Campaigns, CT Assoc. of Nonprofits Center for Professional Development
Timeline
FPS Executive I
Hilton Grand Vacations (HGV)
09.2019 - Current
Regional Program Manager/Ombudsman
Way To Go Connecticut
07.2013 - 12.2017
Business Office Manager / Program Coordinator
North Central Regional Mental Health Board, Inc.
04.2000 - 06.2013
Owner / Professional Photographer
Capitol Studios Photography, LLC
01.1985 - 01.2000
Certificates - Photographic Arts
Case Academy of Photographic Arts
Bachelor of Arts (BA) - Business Administration studies
Central Connecticut State College
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