Danielle Ray
Isle of Palms,SC
Summary
Detail-oriented individual with exceptional communication and quick learning skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Owner/Licensed Massage Therapist
Serenity Garden Massage
01.2009 - Current
- Overall management of the Spa’s daily functions, and operations
- Manage and provide oversite for Licensed Massage Therapist
- Oversite of scheduling of appointments
- Provide oversite of the businesses Social Media Site and Spa’s public engagement
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Owner/Manager
Quimby House Inn
01.2006 - 01.2021
- Provided management and oversite of Inn’s operations and sustainability
- Managed front desk operations, booking reservations, confirmed incoming guests reservations check in and departures
- Oversite of employee hiring, training, scheduling, and supervision
- Conducted overall inventory to maintain operational needs
- Initiated Inn’s advertising, attractions, and available activities
- Oriented guests with information on local businesses, tours, and other activities
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Bartender/Waitress
Kebo Valley Golf Course
01.2001 - 01.2003
- Provided superior customer service to the patrons of Kebo Valley Golf Course
- Worked as a waitress and bartender in a fast paced environment
- Assisted customers in a professional manner, providing excellent customer service
- Able to work as a team player
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Licensed Massage Therapist - Massage Therapy
Acadia School of Massage
Bar Harbor, ME04.2009
Bachelor of Arts - Psychology
Wingate University
Wingate, NC04.1993
Skills
- Quick Books and overall computer literacy
- Excellent Customer Service Skills
- CPR & First Aide Training
- Verbal and written communication
- Business management
- Employee development
- Hiring and staffing
- Attention to detail
- Customer service
- Teamwork and collaboration
Timeline
Owner/Licensed Massage Therapist
Serenity Garden Massage
01.2009 - Current
Owner/Manager
Quimby House Inn
01.2006 - 01.2021
Bartender/Waitress
Kebo Valley Golf Course
01.2001 - 01.2003
Licensed Massage Therapist - Massage Therapy
Acadia School of Massage
Bachelor of Arts - Psychology
Wingate University
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