Danielle Rorie
Columbia
Summary
Proven track record in enhancing customer satisfaction at Teleperformance USA, leveraging expertise in customer service and point-of-sale systems. Demonstrated ability in effective conflict management and customer engagement, significantly improving client relations. Excelled in fast-paced environments, ensuring operational excellence and fostering positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Columbia
12.2022 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Homemaker Aide
Self Employed Services
Cheraw
05.2017 - 09.2022
- Adapted household routines and tasks in response to changing family needs and priorities.
- Talked to and played games with clients to provide company and spend quality time together.
- Operated washing machines and dryers to provide clients with clean clothing and linens.
- Managed daily household tasks, including cleaning, laundry, and dishwashing, ensuring a hygienic living environment.
- Assisted clients with taking self-administered medications.
Cashier
Hardee's
Cheraw
08.2011 - 02.2017
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Cheraw High School
Cheraw, SC06-2010
Skills
- Customer service
- Effective Conflict Management
- Point-of-sale systems
- Order management
- Data entry
- Customer engagement
Timeline
Customer Service Representative
Teleperformance USA
12.2022 - 01.2024
Homemaker Aide
Self Employed Services
05.2017 - 09.2022
Cashier
Hardee's
08.2011 - 02.2017
High School Diploma -
Cheraw High School
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