Danielle Silva
Tega Cay
Summary
Seasoned professional with 14+ years of military service, emphasizing logistics and operations management. Five years of customer service experience in medical settings, demonstrating ability to thrive in high-pressure situations. Detail-oriented and effective in fostering professional relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
VITAL Men’s Health Center
Charlotte
05.2022 - Current
- Vitals, laboratory skills, phlebotomy, injections, charting, scheduling, collect payments and input payment information
- Maintain all medical files in accordance with HIPPA act
- Managed medication inventory with pharmacy sources, verified costs, and collaborated with sales representatives to ensure accurate supply and support.
- Accurately document patient information, vitals, and updates in the electronic medical record (EMR) system
- Schedule, confirm, and verify patient appointments through phone and office communication
- Answer multi-line phone systems and assist patients with questions, requests, and general support
- Communicate prescription refill requests and patient concerns directly to providers
- Processed patient payments and maintained precise financial records to ensure accurate billing and patient account management.
- Assist with patient subscriptions, enrollment paperwork, and office administrative tasks
- Maintain a professional, organized, and patient-focused front office and clinical environment
- Assisted physicians and healthcare staff with daily clinical and administrative tasks to enhance patient care and office efficiency.
- Provide compassionate customer service while ensuring patient confidentiality and comfort
Medical Assisting Externship
Shiland Family Medicine
Fort Mill
10.2021 - 11.2021
- Triage, vitals, laboratory skills, phlebotomy, injections, EKGs, and charting.
- Clean and restock rooms, front office management, and detailed orientation.
- Completed hours for medical assisting externship to gain practical experience.
Operations Assistant
331st Inland Cargo Transfer Company
01.2015 - 08.2020
- Coordinated company missions across the United States, ensuring seamless execution and adherence to schedules.
- Managed staff schedules and customer inquiries to support daily facility operations and maintain service quality.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests between 20 different nodes.
- Exceeded goals through effective task prioritization and great work ethic.
- Leveraged Excel, Word, and PowerPoint to enhance task completion and improve documentation processes.
- Gathered, organized and modeled data to assist management in making key decisions.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Charlotte, North Carolina01-2021
Skills
- Complete Patient Assessments
- Drug administration
- Orthostatic blood pressure
- Office procedure assistance
- Patient registration and charting
- Patient education
- Scheduling
- Cleaning & restocking rooms
- Computer skills (Microsoft, Documap, EMR)
- Invoice processing
- Inventory management
- Electronic medical records
- Patient scheduling
- Front office management
- Financial record keeping
- Laboratory skills
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- HIPAA compliance
- Medical office management
- Account management
- Phlebotomy
- Medical supply inventory
- Venipuncture and phlebotomy
- General housekeeping
Certification
- Medical Assistant
- BLS/CPR, American Heart Association
Awards
- Army Commendation Medal, 2
- Army Achievement Medal, 3
- Army Good Conduct Medal, 4
- National Defense Service Medal
- Iraq Campaign Medal, Operations Spartan Shield
- Non-Commissioned Officer Development Ribbon
Timeline
Medical Assistant
VITAL Men’s Health Center
05.2022 - Current
Medical Assisting Externship
Shiland Family Medicine
10.2021 - 11.2021
Operations Assistant
331st Inland Cargo Transfer Company
01.2015 - 08.2020
Associate of Applied Science - Medical Assisting
ECPI University