Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danna Gomez Cervantes

Lyman

Summary

Dynamic customer service professional with experience at Cocobowlz, recognized for maintaining a welcoming environment and ensuring customer satisfaction. Demonstrated reliability and composure in high-pressure situations, effectively resolving concerns and processing transactions with precision. Bilingual communicator skilled in fostering positive customer interactions and enhancing overall service quality.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Cashier

Cocobowlz
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

James F. Byrnes High School
Duncan, SC
05-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Bilingual communication
  • Customer focus
  • Calm demeanor

Certification

  • Basic Life Support, American Heart Association - 04/08/2024-4/2026
  • Heartsaver First Aid, American Heart Association - 04/11/2024-04/2026

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Cocobowlz
09.2024 - Current

High School Diploma -

James F. Byrnes High School

Similar Profiles

CREATE PROFILE
Danna Gomez Cervantes