Summary
Overview
Work History
Education
Skills
Timeline
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Daphne Scott

Central

Summary

Dynamic professional with strong communication and time management skills. Experienced in managing guest experiences and ensuring smooth operations in fast-paced environments. Committed to enhancing customer satisfaction and team collaboration.

Overview

5
5
years of professional experience

Work History

Hostess

Hearth Wood Fired Pizza
Beaufort
05.2025 - 08.2025
  • Greeted guests warmly and escorted them to their tables.
  • Managed waitlists efficiently during peak service hours.
  • Answered phone calls and provided information about menu options.
  • Collaborated with servers to ensure smooth guest seating flow.
  • Maintained cleanliness and organization of the front entrance area.
  • Handled guest inquiries and resolved seating-related issues promptly.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Manager

YoYo's Ice Cream and Frozen Yogurt
Beaufort
09.2022 - 08.2025
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Maintained high standards of quality control to ensure customer satisfaction
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Scooped and served ice cream to customers, ensuring accurate portion sizes and presentation
  • Maintained cleanliness of the ice cream shop, including wiping down counters, tables, and equipment
  • Prepared various ice cream treats such as sundaes, milkshakes, and floats according to customer preferences
  • Operated cash register accurately for cash transactions and processed credit card payments efficiently
  • Managed inventory levels of ice cream flavors and toppings to ensure availability for customers
  • Assisted with restocking supplies such as cones, cups, napkins, spoons, etc.
  • Answered customer inquiries about different flavors of ice cream and provided recommendations based on their preferences
  • Handled customer complaints or concerns promptly and resolved issues to ensure customer satisfaction
  • Collaborated with team members to maintain a smooth workflow during busy periods
  • Followed health code regulations regarding food safety practices while handling ice cream products
  • Upsold additional items such as waffle cones or extra toppings to increase sales revenue per transaction
  • Trained new employees on proper procedures for serving ice cream and maintaining cleanliness standards
  • Assisted in organizing special events or promotions at the ice cream shop to attract more customers

Cashier and Order Taker

Wendy's
Beaufort
01.2021 - 08.2021
  • Accepted payment from customers, and made change as necessary.
  • Notified kitchen personnel of shortages or special orders.
  • Packed food, dishes, utensils, and accessories for transportation for catering to locations designated by customers
  • Performed physical activities that required considerable use of physical activity requiring my whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Used basic mathematics to solve problems with registers and customers.
  • Understood the principles and processes for providing customer services, customer needs and meeting quality standards for services, and evaluated of customer satisfaction.

Education

High School Diploma -

Lowcountry Montessori School
Beaufort, SC
05-2024

Associate of Arts -

Tri-County Technical College
Pendleton, SC

Skills

  • Inventory management
  • Communication skills
  • Time management
  • Safe food handling
  • Customer service
  • Cleaning and sanitation

Timeline

Hostess

Hearth Wood Fired Pizza
05.2025 - 08.2025

Manager

YoYo's Ice Cream and Frozen Yogurt
09.2022 - 08.2025

Cashier and Order Taker

Wendy's
01.2021 - 08.2021

High School Diploma -

Lowcountry Montessori School

Associate of Arts -

Tri-County Technical College

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Daphne Scott