Daphny McCormick
Greenville
Summary
Experienced and dedicated customer service professional with a strong background in the customer service industry. Collaborative team player known for a positive and outgoing demeanor, and proven ability to establish rapport with clients. Highly motivated to ensure customer satisfaction and contribute to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented, with a genuine passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Member Service Guide
Devoted Health
11.2023 - Current
- Conducted thorough assessments of Medicare beneficiaries' healthcare needs
- Resolved complex claims issues efficiently and effectively
- Collaborated with team members to ensure compliance with CMS regulations
- Provided exceptional member experiences through proactive problem-solving and empathetic communication
Customer Service Representative
Alorica
01.2021 - 10.2023
- Successfully managed escalated customer issues to ensure timely resolution
- Utilized advanced problem-solving skills to address complex customer inquiries
- Implemented strategies to improve customer satisfaction and retention rates
- Conducted regular training sessions for new customer service representatives to improve team performance
- Utilized data analytics to identify trends and opportunities for service improvement
CNA - Certified Nursing Assistant
Carlyle Senior Care
01.2019 - 12.2021
- Provided compassionate and dedicated patient care in fast-paced healthcare environments
- Assisted with daily living activities, monitored vital signs, and supported rehabilitation efforts
- Fostered strong patient relationships to ensure comfort and dignity
- Demonstrated knowledge of HIPAA compliance, infection control, and patient safety protocols
- Passionate about improving patient well-being through empathetic and attentive care
Education
High School -
TL Hanna
Anderson, SC05.2005
Skills
- Client Support
- Effective Leadership
- Reviewing Documentation
- Experienced in Word Processing
- Proficient in Computer Applications
- Prioritization and Scheduling
- Experience with HIPAA Guidelines
- Technical Administration Skills
- Healthcare Regulatory Adherence
- Data Quality Evaluation
- Interactive Dialogue
- Professional Email Communication
Personal Information
Date of Birth: 05/20/05
Timeline
Member Service Guide
Devoted Health
11.2023 - Current
Customer Service Representative
Alorica
01.2021 - 10.2023
CNA - Certified Nursing Assistant
Carlyle Senior Care
01.2019 - 12.2021
High School -
TL Hanna
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