Darcy Stahl
Ridgeville
Summary
Results-driven professional with 26 years in agricultural and pet care industries, including 20 years in management. Expertise in veterinary care for various animals, complemented by an MBA and a science degree. Led retail operations achieving over $100k in weekly revenues while enhancing customer service and employee training. Strong background in product marketing and client relationship management.
Overview
28
28
years of professional experience
Work History
Account Manager; Equine Specialist
Precision Science
Phoenix
07.2024 - 04.2026
- Primary point of contact between CMO and clients.
- Managed client relationships, enhancing satisfaction and driving retention.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated project timelines, ensuring alignment with client expectations and timely deliverables.
- Conducted regular meetings to discuss client needs and service improvements.
- Collaborated with internal teams to resolve client issues effectively.
- Resolved customer complaints in a timely manner.
- Developed strategies that increased revenue from existing accounts through targeted initiatives.
- Analyzed market trends to identify opportunities for service expansion.
- Analyzed client data and identified opportunities for growth; PRISM.
- Maintained accurate records of customer interactions in the CRM system: Pipedrive.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Coordinated internal teams to address client needs.
General Manager
Petco
Phoenix
01.2010 - 07.2024
- Monitored profitability and metrics, consistently exceeding budgeted sales targets.
- Executed effective marketing and merchandising strategies for store products and services, increasing visibility and engagement.
- Team management including recruiting, training and developing of in store talent.
- Cultivated culture of high-quality customer service and care, enhancing customer satisfaction.
- Ensured animal health and well-being through proper care practices.
- Oversee adoption programs and coordinate in store events to promote community involvement and pet education.
Farm Manager
Cotterel Farms
Sedalia
01.2006 - 01.2010
- Managed daily farm operations, including care of 100 polo ponies and 30 year-round residents, and maintained facilities.
- Administer medications, emergency care, breeding and foaling activities.
- Interim Project manager for multi-million dollar construction project.
- Performed record keeping and accounting using QuickBooks and Microsoft Office.
- Maintain inventory of medications, feed and supplies for farm.
- Coordinate employee benefits, records and interstate travel of polo ponies as well as in state ownership procedures.
- Supervised year-round employees to ensure operational efficiency.
Store Manager
PetSmart
Ft. Collins
01.2001 - 01.2006
- Store operations for highest grossing store in Northern Colorado District; P&L reports, budget reports and payroll information.
- Oversaw recruitment, training, scheduling, and supervision of 50+ employees and management staff, achieving minimal turnover.
- Cultivated customer-centric culture among team members, improving service quality and satisfaction.
- Increase sales of premium brand products and in-house brand.
- Merchandising products to high corporate standards and store presentation to keep store at optimum sales volume of 125K weekly.
- Facilitate inventory control procedures, including weekly cycle counts and annual inventory.
- Coordinated daily adoption events and small animal care to strengthen community engagement and collaboration.
- Continual growth of services (training and grooming) including support of PetSmart Charities.
Broodmare Manager
Harris Farms Horse Division
Coalinga
01.2000 - 01.2002
- Implemented herd health procedures for over 600 horses, enhancing intake and exit protocols for visiting breeding stock.
- Provided on-call medical care and scheduled daily treatments for horses, coordinating with veterinarians for neonatal care.
- Maintained pasture lists and medical supply inventory, ensuring timely registration of foals with Jockey Club.
- Facilitated data collection of mare and foal pairs for UC Davis EPM study, supporting research efforts in equine health.
- Oversee Foal watch crew including recruitment, training and supervision.
Veterinarian Assistant
Arizona Equine Medical and Surgical
Phoenix
01.1998 - 01.2000
- Administered medications and treatments to hospitalized equine patients for intensive care, pre and post surgical care, and quarantine, including daily IV, IM injections, and oral medications to support recovery.
- IV catheter placement, fluid setup and monitoring.
- Assisted with anesthesia monitoring during surgery, X-ray, ultrasound and nuclear scan procedures.
- Collaborated with veterinarians during lameness exams, wound treatments, and emergency procedures to provide timely support and care.
Education
Graduate level coursework - Biology
University of Northern Colorado
Bachelor of Science - Biology
Metro State College of Denver
Master of Arts and Sciences - Business Management
University of Phoenix
Bachelor of Science - Animal Science
University of Arizona
Skills
- Client management
- Sales growth
- Retention strategies
- CRM management
- Proposal writing
- Market research
- Data analysis
- Budget management
- Business growth
- Time optimization
- Teamwork
- Communication expertise
Accomplishments
- Epic Achiever Petco 2023
Timeline
Account Manager; Equine Specialist
Precision Science
07.2024 - 04.2026
General Manager
Petco
01.2010 - 07.2024
Farm Manager
Cotterel Farms
01.2006 - 01.2010
Store Manager
PetSmart
01.2001 - 01.2006
Broodmare Manager
Harris Farms Horse Division
01.2000 - 01.2002
Veterinarian Assistant
Arizona Equine Medical and Surgical
01.1998 - 01.2000
Graduate level coursework - Biology
University of Northern Colorado
Bachelor of Science - Biology
Metro State College of Denver
Master of Arts and Sciences - Business Management
University of Phoenix
Bachelor of Science - Animal Science
University of Arizona