Darlenia Yates
Clinton
Summary
Dynamic Certified Medical Assistant with a proven track record at Express Med Urgent Care, skilled in implementing internal controls and enhancing patient care through effective communication. Adept at utilizing financial software for audit preparation, I excel in fostering collaborative environments while achieving high-quality healthcare outcomes. Committed to continuous improvement and patient satisfaction.
Overview
22
22
years of professional experience
Work History
CMA
Express Med Urgent Care
Laurens, SC
08.2023 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Administered medications accurately and safely under physician supervision, reducing the risk of adverse reactions or complications.
- Demonstrated excellent interpersonal skills when communicating with patients from diverse backgrounds, fostering trustful relationships crucial for providing high-quality healthcare services.
- Educated patients on preventative care measures, contributing to improved overall health outcomes for individuals served.
- Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
- Streamlined medical office operations for increased efficiency and improved patient satisfaction.
- Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
- Enhanced patient care by implementing advanced CMA techniques and procedures.
- Supported physicians during invasive procedures by preparing relevant equipment and supplies as well as maintaining a sterile environment throughout the process.
- Assisted physicians with comprehensive patient assessments, leading to accurate diagnoses and effective treatment plans.
- Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions.
- Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care.
- Contributed to successful audits by adhering strictly to regulatory requirements.
- Acted as a valuable resource for colleagues by sharing advanced CMA knowledge and expertise, fostering a collaborative work environment that promoted continuous improvement.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.
- Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
- Participated in ongoing professional development opportunities to stay current on best practices within the advanced CMA field.
- Developed and implemented efficient inventory management systems for medical supplies, reducing waste and ensuring availability of necessary resources.
- Utilized advanced knowledge of medical terminology and diagnostic testing in daily practice, improving the accuracy of documentation and communication between healthcare professionals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
Patient Care Technician
Self Regional Healthcare
Greenwood, SC
08.2020 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered high-quality care to 32 patients in hospital facility.
Team Leader
Yanfeng Automotive Interiors
Fountain Inn, SC
02.2012 - 08.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
PCT
Laurens County Hospital
Laurens, SC
05.2004 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Piedmont Technical College
Greenwood, SCSkills
- Internal controls implementation
- Accrual accounting
- Financial software proficiency
- Audit preparation
Timeline
CMA
Express Med Urgent Care
08.2023 - Current
Patient Care Technician
Self Regional Healthcare
08.2020 - 08.2023
Team Leader
Yanfeng Automotive Interiors
02.2012 - 08.2020
PCT
Laurens County Hospital
05.2004 - 03.2012
High School Diploma -
Piedmont Technical College