Darrell Anderson
Columbia,SC
Summary
Accomplished hotel manager with a proven track record at Microtel Inn and Suites, enhancing guest satisfaction through exceptional customer service and problem-solving skills. Successfully implemented training programs and optimized budgeting processes, achieving a 20% increase in occupancy rates. Adept at cash handling and fostering team performance to ensure seamless operations and high service standards.
Overview
20
20
years of professional experience
Work History
Front Desk Agent
Cambria Hotel by Choice
07.2022 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Coordinated room assignments and maintained accurate front desk records for operational efficiency.
- Trained new staff on hotel policies, customer service techniques, and reservation systems.
- Maintained accurate records of room availability and reservations.
- Handled billing inquiries, resolving discrepancies promptly.
- Trained new front desk staff on procedures and software systems.
- Developed standard operating procedures for front desk operations efficiency.
- Collected room deposits, fees, and payments.
Front Office Supervisor
Fair Field by Marriott
04.2019 - 08.2025
- Supervised front office operations to ensure exceptional guest service and satisfaction.
- Managed scheduling and training for front desk staff to optimize performance and efficiency.
- Implemented streamlined check-in/check-out procedures to enhance guest experience and reduce wait times.
- Coordinated communication between departments to resolve guest inquiries and issues promptly.
Front Office Manager
Quality Inn and Suites
05.2009 - 11.2020
- Managed front office operations, ensuring seamless guest check-in and check-out procedures.
- Supervised front desk staff, providing training and performance feedback to enhance service quality.
- Implemented scheduling systems to optimize staff coverage during peak hours and improve efficiency.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Hotel Manager
Microtel Inn and Suites
09.2005 - 07.2009
- Supervised daily hotel operations to ensure exceptional guest experiences and high service standards.
- Developed and implemented training programs for staff, enhancing team performance and operational efficiency.
- Managed budgeting processes, optimizing resource allocation and controlling operational costs effectively.
- Collaborated with marketing teams to create promotional campaigns, increasing hotel occupancy rates during peak seasons.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Associate of Arts - Business Administration
South University
Columbia, SCSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
Timeline
Front Desk Agent
Cambria Hotel by Choice
07.2022 - Current
Front Office Supervisor
Fair Field by Marriott
04.2019 - 08.2025
Front Office Manager
Quality Inn and Suites
05.2009 - 11.2020
Hotel Manager
Microtel Inn and Suites
09.2005 - 07.2009
Associate of Arts - Business Administration
South University