Darrell Shambley
Chapin
Summary
F/E Master Applications Specialist with Probo Medical, excelling in equipment maintenance and electrical troubleshooting. Proven track record in enhancing customer satisfaction through effective application training and rapid on-site response. Adept at regulatory compliance and fostering strong customer relationships, driving service contract sales, and mentoring new specialists to elevate team performance.
Overview
22
22
years of professional experience
Work History
F/E Applications Specialist
Probo Medical
Chapin
03.2024 - Current
- Responsible for the installation and service of OEM medical devices, which will include electrical, mechanical, and software components.
- Complete scheduled preventive maintenance, unplanned maintenance, and perform any required equipment upgrades.
- Promote service contract offerings, and assist Sales in selling service agreements to customers within your assigned territory.
- As a Master Trainer, I'm responsible for training customers on the clinical applications.
- Ensure accurate and timely completion of records of all installations, deinstallations, repairs, maintenance, and all regulatory compliance paperwork.
- Perform PMs on time, provide an expeditious on-site response, and minimize equipment downtime.
- As a Master Trainer, I'm responsible for handling any escalations from customers with a bad experience.
- Also, as a Master trainer, I assist in training other FE's to become application specialists, and I am one of the few who can sign them off.
F/E Master Applications Specialist
Alpha Source Group
Milwaukee
07.2016 - 03.2024
- Perform PMs on time, provide an expeditious on-site response, and minimize equipment downtime.
- Responsible for the installation and service of OEM medical devices, promote service contract offerings, and assist Sales in selling service agreements to customers within your assigned territory.
- As a Master Trainer, I'm responsible for training customers on the clinical applications.
- Ensure accurate and timely completion of records of all installations, deinstallations, repairs, maintenance, and all regulatory compliance paperwork. It will include electrical, mechanical, and software components.
- Complete scheduled preventive maintenance, unplanned maintenance, and perform any required equipment upgrades.
F/E Master Applications Specialist
GE
Madison
03.2003 - 03.2003
- Complete scheduled preventive maintenance, unplanned maintenance, and perform any required equipment upgrades.
- Promote service contract offerings, and assist Sales in selling service agreements to customers within your assigned territory.
- As a Master Trainer, I'm responsible for training customers on the clinical applications.
- Perform PMs on time, provide an expeditious on-site response, and minimize equipment downtime
Education
High School Diploma -
Satsuma High School
Satsuma, AL05-1980
High School Diploma -
Faulkner Vocational School
Prichard Al05-1980
Skills
- Equipment maintenance
- Electrical troubleshooting
- Software installation
- Regulatory compliance
- Preventive maintenance
- Customer relationship management
- Assist customers remotely
- Application Training Communication Expertise
Timeline
F/E Applications Specialist
Probo Medical
03.2024 - Current
F/E Master Applications Specialist
Alpha Source Group
07.2016 - 03.2024
F/E Master Applications Specialist
GE
03.2003 - 03.2003
High School Diploma -
Satsuma High School
High School Diploma -
Faulkner Vocational School
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