Darren Freetage
Myrtle Beach
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Quality Assurance Executive
Marriott Vacations Worldwide
Myrtle Beach
09.2024 - Current
- Ensured proper execution of all documents at the closing table.
- Handled pipeline of active deals in closing stage.
- Responded to customer inquiries and researched answers to questions.
- Answered questions and advised customers regarding loans and transactions.
- Presented loan and repayment schedules to customers.
- Assembled and compiled documents for loan closings.
- Accepted payment on accounts.
Inbound Sales Supervisor
Charter Communications, Spectrum
Akron
01.1994 - 05.2024
- Conducted weekly meetings with team members to discuss progress toward goals, address issues, and provide feedback.
- Monitored daily sales performance and provided feedback to team members.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Reviewed call center scripts regularly to ensure they accurately reflected the current product offerings or services available.
- Addressed any escalated customer service issues quickly and efficiently while maintaining a positive attitude towards customers.
- Established clear expectations regarding quality standards for all incoming calls received by the team.
- Provided accurate information about products, prices and services.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Implemented processes for cross-selling products or services based on customer needs.
Education
Bachelor of Arts - Communications
The University of Akron
Akron, OH01-1991
Skills
- Sales process
- Customer relationship building
- Effective communication
- Objection handling
- Active listening
- Sales management
Timeline
Quality Assurance Executive
Marriott Vacations Worldwide
09.2024 - Current
Inbound Sales Supervisor
Charter Communications, Spectrum
01.1994 - 05.2024
Bachelor of Arts - Communications
The University of Akron
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