Darrin Diaz
Rock Hill
Summary
Dynamic professional with extensive experience at JPMorgan Chase and Weight Watchers, excelling in data reconciliation and problem-solving. Proven track record of reducing discrepancies and enhancing operational efficiency. Proficient in Smartsheet and CRM systems, with strong time management skills to drive results and support organizational goals.
Overview
27
27
years of professional experience
Work History
Freelance Guitar Instructor
01.2024 - 01.2025
- Guitar teacher with over 5 years experience in educating students of all ages in various styles.
- Tailored lesson plans to meet individual needs including music theory and musical concepts.
Health Maintenance Services Coordinator / Tally Clerk
weight watchers
Bethpage
01.2016 - 01.2024
- Managed purchase requisitions and orders for US and Canada, including changes, uplifts, down lifts, and additional research.
- Spearheaded cash application process, including researching and applying all unapplied funds to appropriate accounts.
- Processed all Weight Watchers meeting setups, openings, closings, dark dates, and adjustments using Smartsheet, CRM, WorkSmart, BOSS, HubSpot, and Oracle systems complying with SLA.
- Researched and processed all inquiries and changes received from the field.
- Generated and distributed all reports to the field and coordinated missing tallies.
- Conducted research for dark days, meeting closures, and missing pay.
- Processed all new and renewals for At Work contracts, chargebacks for PayPal, and Amex payments.
- Performed various accounts payable functions, including supplier setup and maintenance.
- Inputted high volume of tally data forms efficiently, including meeting sales, statistics, payroll, and credit card payments.
- Reconciled all tally data batches to sales summary report.
Transaction Processing Senior Specialist / Lease Termination Specialist
jpmorgan chase
Garden City
01.2012 - 01.2015
- Reconciled CAF general ledgers for wire transfers / EFTs, mis-posted Items, and rebate insurance using the Frontier system.
- Reduced loss by researching and resolving all outstanding items according to service-level agreements.
- Compiled and submitted monthly write-off packages for management approval.
- Processed all retail and lease ACH payments timely and accurately.
- Oversaw lease outright purchases, including all check refunds, research, and adjustments.
Freelance Guitar Instructor
01.2010 - 01.2013
- Guitar teacher with over 5 years experience in educating students of all ages in various styles.
- Tailored lesson plans to meet individual needs including music theory and musical concepts.
Tally Clerk
WEIGHT WATCHERS
Jericho
01.2010 - 01.2012
- Entered a high volume of tally data forms, including meeting sales, statistics, payroll, and credit card payments.
- Reconciled all tally batches to sales summary report, ensuring accuracy and efficiency.
Quality Assurance Engineer
ADP
Melville
01.2007 - 01.2009
- Tested integrity of data and functionality of Web Desking platform.
- Saved money by reducing number of errors that resulted in rejected contracts from dealers and lenders.
- Minimized risk by prioritizing testing of data to process most used and highest valued lenders first.
- Collaborated on special projects.
FRB Adjustment Specialist
NEW YORK COMMUNITY BANK
Westbury
01.2006 - 01.2007
- Reconciled general ledgers for community, commercial, and ACH settlements.
- Researched and resolved all outstanding differences with internal and external contacts.
- Reduced risk by proactively identifying any discrepancies that would lead to possible losses.
Associate Test Engineer
AUTOONE INSURANCE
Melville
01.2004 - 01.2006
- Tested system functionality and integrity for multiple departments.
- Conducted regression testing to ensure that new enhancements were compatible with system functionality.
- Processed commissions for over 5,000 brokers.
- Increased productivity by implementing new procedures and streamlining existing procedures.
Residual Value Insurance Analyst / Reconciliation Representative / Payment Processor
JPMORGAN CHASE
Garden City
01.1998 - 01.2004
- Analyzed and reconciled claim payments received against claims submitted by insurance providers.
- Reduced losses by identifying trends in data.
- Reconciled and processed adjustments for multiple general ledgers and resolved all discrepancies.
Education
Bachelor of Science - Business Management
NEW YORK INSTITUTE OF TECHNOLOGY
New YorkAssociate of Science - Business Administration
S.U.N.Y.
FarmingdaleSkills
- Smartsheet
- Guitar instruction
- Music theory
- Lesson planning
- Performance coaching
- Problem solving
- Time management
- CRM
- WorkSmart
- BOSS
- HubSpot
- Oracle
- Microsoft Office Suite
Timeline
Freelance Guitar Instructor
01.2024 - 01.2025
Health Maintenance Services Coordinator / Tally Clerk
weight watchers
01.2016 - 01.2024
Transaction Processing Senior Specialist / Lease Termination Specialist
jpmorgan chase
01.2012 - 01.2015
Freelance Guitar Instructor
01.2010 - 01.2013
Tally Clerk
WEIGHT WATCHERS
01.2010 - 01.2012
Quality Assurance Engineer
ADP
01.2007 - 01.2009
FRB Adjustment Specialist
NEW YORK COMMUNITY BANK
01.2006 - 01.2007
Associate Test Engineer
AUTOONE INSURANCE
01.2004 - 01.2006
Residual Value Insurance Analyst / Reconciliation Representative / Payment Processor
JPMORGAN CHASE
01.1998 - 01.2004
Bachelor of Science - Business Management
NEW YORK INSTITUTE OF TECHNOLOGY
Associate of Science - Business Administration
S.U.N.Y.