Dasha Castillo
Summerville
Summary
Highly experienced in Sales/Operation Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Sales Associate
TruAuto
12.2025 - Current
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
Administrative HR Assistant
Hood Packaging Corporation
05.2025 - 08.2025
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Responded to employee inquiries regarding benefits and other HR topics.
- Monitored and analyzed employee satisfaction survey results.
- Aided staff with employee performance review paperwork and documentation.
- Set up orientations and initial training for new employees.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
Operations Manager/Senior Sales Executive
American Freight Furniture and Mattress
11.2013 - 12.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Calculated sales commission for sales team of 10 representatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Tagged and prepared new merchandise for retail sales.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Directed sales reps on how to display furniture and other items.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Assisted sales team with completing customer transactions and managing issues.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Developed and implemented policies and procedures for inventory management.
- Gained strong leadership skills by managing projects from start to finish.
- Placed sales calls and handled sales for incoming customer calls.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Education
Nursing
Trident Technical College
Charleston, SC03-1999
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Money transfer systems
- Sales training
- Strategic planning
- Negotiation tactics
- Positive and professional
- POS system operation
- Customer service
- Order processing
- Policy and procedure adherence
Timeline
Sales Associate
TruAuto
12.2025 - Current
Administrative HR Assistant
Hood Packaging Corporation
05.2025 - 08.2025
Operations Manager/Senior Sales Executive
American Freight Furniture and Mattress
11.2013 - 12.2024
Nursing
Trident Technical College