Dashana Brantley
Columbia
Summary
Leveraged diverse experience in client relations and education to deliver high-quality service and foster positive experiences.
Overview
16
16
years of professional experience
Work History
Member Care Advocate
Concentrix/Included Health
Charlotte, NC
04.2025 - Current
- Facilitated medical insurance claims for members by initiating claim cases, verifying claim status, and ensuring accurate processing.
- Provided clear guidance to members in understanding their health benefits and navigating access to covered services.
- Coordinated and scheduled virtual healthcare appointments for members, including primary care, urgent care, and behavioral health services.
Business Retention Specialist
Charter Communications
Charlotte, NC
04.2024 - 04.2025
- Assisted small to medium-sized businesses in adapting communication strategies to meet evolving needs and goals.
- Supported team motivation and ensure the availability of essential tools to facilitate success within a collaborative leadership framework.
- Maintained a balanced call flow in a fast-paced environment, enhancing efficiency and customer satisfaction.
Long Term Substitute Teacher
DODEA
Beaufort, SC
12.2019 - 03.2024
- Managed classroom operations and maintained educational continuity during extended teacher absences, ensuring seamless transitions and consistent student learning experiences.
- Developed and executed tailored curricula for AVID program students, addressing their specific educational needs and promoting academic growth.
- Provided individualized support to students facing learning and behavioral challenges, enhancing their educational experience and fostering a positive classroom environment.
Administrative Assistant
Summit Technologies & Solutions
Alexandria, VA
06.2013 - 03.2022
- Coordinated logistics for board meetings, ensuring seamless execution and organization.
- Streamlined administrative processes by introducing digital filing and automation tools, enhancing workflow and office productivity.
- Identified and executed cost-saving strategies in procurement, optimizing operational efficiency and reducing office expenses.
Leasing Consultant
USMC Base Housing Okinawa
Okinawa
08.2017 - 04.2019
- Assisted prospective residents by showcasing available apartments and highlighting community features, enhancing their leasing experience.
- Conducted property tours and answered inquiries regarding leasing terms, effectively addressing concerns to facilitate smooth transactions.
- Prepared and processed lease agreements, ensuring adherence to legal requirements and company policies.
Customer Service Representative
Vector Marketing Call Center
Falls Church, VA
04.2010 - 11.2011
- Developed marketing strategies that enhanced brand visibility and contributed to sales growth by analyzing market trends and consumer behaviors.
- Managed social media platforms to engage with customers and promote products effectively, improving customer retention through tailored communication initiatives.
Education
Bachelors - Science (BA)
University of Maryland-University College
12.2025
Associate - Arts (AA)
University of Maryland-University College
12.2021
Skills
- Classroom Management
- Call Center
- Customer Service
- Critical Thinking
- Phone Etiquette
- Customer Support
- Typing
- Problem Solving
- Customer Care
- Team Productivity
- Experience Working With Students
- Property Leasing (2 Years)
- Time Management
Timeline
Member Care Advocate
Concentrix/Included Health
04.2025 - Current
Business Retention Specialist
Charter Communications
04.2024 - 04.2025
Long Term Substitute Teacher
DODEA
12.2019 - 03.2024
Leasing Consultant
USMC Base Housing Okinawa
08.2017 - 04.2019
Administrative Assistant
Summit Technologies & Solutions
06.2013 - 03.2022
Customer Service Representative
Vector Marketing Call Center
04.2010 - 11.2011
Bachelors - Science (BA)
University of Maryland-University College
Associate - Arts (AA)
University of Maryland-University College