Dasia Vail
Columbia
Summary
Dynamic Patient Service Representative with a proven track record at Eau Claire Cooperative Health Center, excelling in appointment scheduling and insurance verification. Enhanced patient satisfaction through effective communication and process improvements. Skilled in HIPAA compliance and customer service, fostering a supportive environment for optimal patient care.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Eau Claire Cooperative Health Center
12.2023 - Current
- Managed patient scheduling and appointment coordination, ensuring efficient workflow and optimal patient care.
- Provided front-line support for patients, addressing inquiries and resolving issues promptly.
- Trained new staff on systems and procedures to enhance customer service delivery.
- Implemented process improvements that increased patient satisfaction rates in service interactions.
- Analyzed policy options, providing expert guidance on coverage and benefits.
- Conducted thorough insurance verifications to ensure patient eligibility and coverage accuracy.
Certified Nursing Assistant
Lexington Medical Center Extended Care
04.2021 - 12.2023
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Certified Nursing Assistant
Brightview Assisted Living
10.2020 - 03.2021
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Certified Nursing Assistant
Erickson Living
04.2018 - 03.2021
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs to ensure accurate health assessments.
- Supported nursing staff in maintaining patient hygiene and safety protocols.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients and families regarding care needs.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Helped maintain a clean and organized environment for patient care services.
- Collaborated with healthcare teams to improve overall patient experience and satisfaction.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Certificate - Nursing Assistant
Excel Health Institute
Manassas, VA01-2018
Woodbridge Senior High School
Woodbridge, VA06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Patient intake
- Patient greeting
- CPR, first aid, AED
Timeline
Patient Service Representative
Eau Claire Cooperative Health Center
12.2023 - Current
Certified Nursing Assistant
Lexington Medical Center Extended Care
04.2021 - 12.2023
Certified Nursing Assistant
Brightview Assisted Living
10.2020 - 03.2021
Certified Nursing Assistant
Erickson Living
04.2018 - 03.2021
Certificate - Nursing Assistant
Excel Health Institute
Woodbridge Senior High School
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