Dava Morrow
Charleston
Summary
Detail-oriented housekeeping professional with proven skills in team leadership, employee relations, and training. Committed to maintaining exceptional service standards and enhancing team productivity.
Overview
4
4
years of professional experience
Work History
Assistant Housekeeping Manager
The Sanctuary
Charleston, SC
06.2025 - Current
- Assisted in managing daily housekeeping operations, ensuring cleanliness standards met resort & Forbes expectations.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement in cleanliness.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Coordinated with other departments across the hotel to ensure smooth operations.
Housekeeping Office Coordinator
The Sanctuary
Charleston, SC
05.2025 - 06.2025
- Assigned daily tasks to room attendants and housemen using Versa and Service.
- Communicated with front desk and a team of supervisors to ensure guest rooms are completed in a timely manner.
- Responded promptly to all special housekeeping requests.
Housekeeping Supervisor/Office Coordinator
The Umstead Hotel & Spa
Raleigh, NC
10.2022 - 05.2025
- Supervised a team of 25 room attendants and coordinated daily operations, ensuring exceptional service standards.
- Conducted regular inspections of guest rooms and all public areas to ensure cleanliness and maintain Forbes standards.
Housekeeping Room Attendant
The Umstead Hotel & Spa
Raleigh, NC
05.2022 - 10.2022
- Cleaned 8-10 rooms daily, including in-house guests, while consistently maintaining guest satisfaction and Forbes standards.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Education
High School Diploma -
James Island Charter High School
Charleston, SCSkills
- Housekeeping procedures
- Employee relations
- Recruitment and hiring
- Staff training and development
Accomplishments
Shining Star nominee and winner at the Umstead Hotel & Spa for outstanding hospitality and excellence!
Timeline
Assistant Housekeeping Manager
The Sanctuary
06.2025 - Current
Housekeeping Office Coordinator
The Sanctuary
05.2025 - 06.2025
Housekeeping Supervisor/Office Coordinator
The Umstead Hotel & Spa
10.2022 - 05.2025
Housekeeping Room Attendant
The Umstead Hotel & Spa
05.2022 - 10.2022
High School Diploma -
James Island Charter High School