DAVARIUS HAMPTON
Fort Mill
Summary
Skilled facilitation professional adept at delivering dynamic learning experiences tailored to diverse business lines, topics, and levels in virtual formats, ensuring alignment with strategic business goals and outcomes. Expertise encompasses a range of multifaceted training opportunities, from onboarding new hires to complex development sessions and senior leadership consultations, and content creation within the realm of financial fraud investigation. Renowned for training agents to use cross-functional data sets and systems to accurately resolve fraud cases within various sectors while nurturing budding fraud agents to develop strong analytical skills and a collaborative mindset through personalized learning approaches. A dependable team player who thrives in fast-paced environments, consistently enhancing fraud detection systems, safeguarding assets, and ensuring compliance with a solid background in identifying and mitigating fraudulent activities for both the financial institution and consumers, alike.
Overview
10
10
years of professional experience
Work History
Fraud Agent III
TD Bank
Charlotte, NC
01.2024 - Current
- Delivered foundational and functional training experiences to over 120 fraud agents, including team managers, team leads, and newly hired agents.
- Experienced in providing facilitation curated to fit the business needs of various audiences and backgrounds for banking/financial services.
- Collaborated with cross-functional teams to identify training needs specifically to create tailored solutions for differing business lines.
- Worked closely with compliance team to draft detailed work procedures, enhancing efficiency while minimizing risks as it pertains to regulatory and business-related guidelines.
- Spearheaded team brainstorming initiatives to inspire fresh ideas for content creation and enhance campaign innovation.
- Employed advanced fraud detection software and tools to systematically identify patterns and anomalies in suspicious transactions.
- Coordinated intelligence collection efforts with law enforcement agencies to bolster support for active fraud investigations.
Fraud Agent II
TD Bank
02.2023 - 01.2024
- Identified and responded to emerging fraud trends by implementing proactive strategies to reduce associated risks.
- Analyzed fraudulent transaction data to detect patterns, aiming to enhance fraud prevention measures and safeguard company assets.
- Performed risk assessments to enhance fraud prevention measures through targeted recommendations.
- Acted as subject matter expert, delivering guidance and support on fraud prevention and detection strategies.
Fraud Resolution Specialist
TD Bank
Greenville, SC
07.2022 - 02.2023
- Led resolution of disputes by employing strategic problem-solving techniques and promoting collaborative dialogue between opposing parties.
- Implemented effective mediation methods to bridge communication gaps between disputants, encouraging collaborative resolution and shared insights.
- Utilized advanced analytical techniques to uncover fraud patterns and anomalies within large data sets.
- Investigated irregularities in reports and transactions to detect and prevent fraudulent activities.
Banking Specialist
TD Bank
09.2020 - 07.2022
- Identified opportunities for cross-selling a broad array of services and products to strengthen existing client partnerships and attract new customers.
- Facilitated resolution of customer inquiries and disputes, ensuring satisfaction through efficient communication with 60-80 callers daily.
- Guided customers in assembling necessary documentation to ensure seamless transaction and request fulfillment.
- Assisted in opening new accounts and modifying existing accounts.
- Conducted thorough investigations into account problems and presented viable options to clients for resolution.
- Resolved customer inquiries and concerns consistently to ensure effective communication and support.
Payroll Staff Accountant
New Horizon Family Health Services
06.2018 - 04.2020
- Executed payroll check preparation and ensured precise tracking of employee liability balances to support HR functions.
- Executed end-of-year financial audits through collaboration with cross-functional teams.
- Analyzed and resolved discrepancies in financial plans and forecasts.
- Evaluated key business trends and obligations, preparing detailed forecasts to guide strategic planning.
- Administered financial reporting processes, including management of prepaid accounts, reconciliation activities, event settlement documentation, and month-end accrual preparation.
- Assessed balance sheet data to identify trends in business operations costs and revenue, projecting future expenses and income.
- Managed payroll tax preparation processes on a monthly and quarterly basis to ensure compliance for high net worth clients.
Loss Mitigation Mortgage Support Specialist
Shellpoint Mortgage Servicing
10.2017 - 05.2018
- Reviewed and interpreted pay stubs, credit history, tax records, and bank statements to establish comprehensive financial profiles.
- Analyzed client situations and crafted tailored solutions to address mortgage defaults and enhance financial outcomes.
- Conducted assessments of client situations and formulated targeted solutions through product and service recommendations.
- Managed customer payment submissions to effectively decrease outstanding account balances.
- Evaluated credit reports to uncover financial obstacles and develop targeted strategies for minimizing client debt.
- Facilitated communication by responding to 35-50 customer calls daily, ensuring prompt resolution of inquiries and concerns.
Cash Operations Analyst I
BB&T
05.2017 - 09.2017
- Investigated and resolved discrepancies in bank credit card and line of credit accounts to maintain audit readiness.
- Compiled, assessed, and synthesized account data into comprehensive financial reports.
- Streamlined financial accuracy by meticulously documenting expenses, monitoring income, handling bank deposits, and managing statements.
- Oversaw account reconciliation processes and audit management to maintain financial integrity. Championed updates to financial records, ensuring precision and compliance.
- Executed financial data entry and payment transactions to maintain reliability and efficiency in payment schedules for employees and vendors.
- Optimized daily reporting information entry processes for enhanced record-keeping efficiency.
Loss Mitigation Mortgage Support Specialist
BB&T
07.2016 - 05.2017
- Analyzed and refined loan agreements, focusing on improving accuracy and promoting efficient processing.
- Conducted thorough reviews to maintain compliance with key regulations, including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA PATRIOT Act, Privacy Act, and Community Reinvestment Act.
- Assessed portfolio risks stemming from client's business practices and conducted thorough underwriting investigations.
- Evaluated renewal rates by segmenting customers according to industry and demographic characteristics to enhance retention strategies.
- Engaged with cross-functional teams to implement marketing strategies aimed at enhancing market penetration and fostering business growth.
- Conducted comprehensive evaluations of debt ratios, loan-to-value ratios, credit scores, and property valuations to enhance underwriting accuracy.
- Verified personal and team calculations to ensure accuracy of information and underwriting decisions.
Education
Bachelor of Business Administration - Business Administration, Business Management Accounting
USC Upstate
Spartanburg, SC01.2017
Associates of Business - Accounting
Spartanburg Methodist College
Spartanburg, SC05.2015
Skills
- Regulatory Banking Compliance
- AML/KYC Compliance
- Transaction monitoring
- Anti-fraud system skill mastery
- Fraud Investigation
- Strategic planning
- People Leadership
- Risk Assessment
- Data Analytics
- MS Office (including Excel, PowerPoint, Word, MiniTab)
Timeline
Fraud Agent III
TD Bank
01.2024 - Current
Fraud Agent II
TD Bank
02.2023 - 01.2024
Fraud Resolution Specialist
TD Bank
07.2022 - 02.2023
Banking Specialist
TD Bank
09.2020 - 07.2022
Payroll Staff Accountant
New Horizon Family Health Services
06.2018 - 04.2020
Loss Mitigation Mortgage Support Specialist
Shellpoint Mortgage Servicing
10.2017 - 05.2018
Cash Operations Analyst I
BB&T
05.2017 - 09.2017
Loss Mitigation Mortgage Support Specialist
BB&T
07.2016 - 05.2017
Associates of Business - Accounting
Spartanburg Methodist College
Bachelor of Business Administration - Business Administration, Business Management Accounting
USC Upstate